Español · All app review guides · AppGripe

Why users complain about finance & banking apps

What 27 real negative reviews say

We analysed the 500 most recent public reviews of Revolut (App Store) (2026-06-13 – 2026-10-19). 27 were 1–3★. Share of those negative reviews tagged with each theme (a review can have several):

Examples, quoted verbatim

“Terrible app. Kicked me out of my account and allowed me to add the money from my other card onto Revolut but didn’t allow the money to come through and held it until I confirmed my address. It let me take money out of my other account and top up to balance bu” — Revolut (App Store), 1★

“If I could, I would give zero stars. I signed up four months ago with Revolut US and I am unable to receive/requests payments from anyone. The entire point of opening a Revolut account was to be able to transact internationally and receive payments from my wor” — Revolut (App Store), 5★

The recurring complaints in finance & banking apps

1. Blocked or frozen accounts and slow, scripted support
2. Card payments or transfers that fail without a clear reason
3. Verification (KYC) loops and app updates that log people out

What to do with this

1. Pull your own last 500 reviews and tag them the same way. Your mix will differ from the category's.
2. Fix the theme with the most 1★ reviews first. Pricing complaints often need clearer copy, not a lower price.
3. Reply to every review that names a fixed bug, then edit the reply when the fix ships.

Ready-made replies for these situations: finance & banking app review reply templates.

Other categories: music & podcast · productivity & notes · photo, video & design · travel & flight tracking

Theme percentages come from our automated tagging of public reviews; quotes are verbatim. Not affiliated with Apple, Google or the apps named.