Video Star reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Video Star (by Frontier Design Group, LLC) from 15 storefronts, dated 2 March 2026 to 21 October 2026. Average rating in this sample: 3.37★. All-time App Store rating: 4.1★ from 90k ratings. 136 reviews (45%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 116 | 39% |
| 4★ | 48 | 16% |
| 3★ | 37 | 12% |
| 2★ | 29 | 10% |
| 1★ | 70 | 23% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 16 | 3.31★ | 56% |
| September 2026 | 26 | 3.77★ | 35% |
| August 2026 | 49 | 3.10★ | 55% |
| July 2026 | 59 | 3.39★ | 42% |
| June 2026 | 45 | 3.53★ | 40% |
| May 2026 | 57 | 3.12★ | 49% |
What 1–3★ reviews mention
106 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Pricing / subscription | 56 | 53% |
| Feature requests | 35 | 33% |
| Bugs | 15 | 14% |
| UX / design | 14 | 13% |
| Performance | 6 | 6% |
| Crashes / freezes | 2 | 2% |
A review can mention several themes.
Most-mentioned issues
- Ship the most requested feature: 32 of 106 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“Please bring back the option to buy individual power packs, it’s completely unfair to those who can’t spend the money to buy a subscription and can only afford specific effects. I’ve only just started getting back to editing and this was never an issue, I’ve bought packs before…” (1★, v15.2.8, 2026-10-07, US) - Simplify navigation: 10 of 106 1–3★ reviews. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“This app has the worse layout OF ALL TIME! I can barley work the app without having 110 pop ups! Unacceptable!!! Also, why is half of the things pro?! Like how am i supposed to edit without paying?! Please fix your app. It is HIGHLY confusing for a beginner editor. I can’t even f…” (1★, v15.2.3, 2026-07-27, US) - Make trials and renewals transparent: 9 of 106 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“I used to use this app a while back to make edits and I even had a subscription because I enjoyed it so much. I got another subscription but I cancelled it because I stopped using the app. I decided to download it again and I get a notification saying that my account has been inv…” (1★, v15.2.5, 2026-08-10, GB) - Fix login / account access: 6 of 106 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“They disabled my account for “excessive spending” when I bought the yearly subscription and then still charged my card even when I couldn’t access it. Then when I requested a refund they permanently disabled my account.” (1★, v15.2.1, 2026-06-15, US) - Justify or adjust the price: 5 of 106 1–3★ reviews. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“I want to make edits so bad but you have to pay to use most of the things to make edits with. Y’all charge for way too much stuff. I’ll never make an edit on this app. I can’t afford it.” (1★, v15.2.1, 2026-06-19, US) - Speed up loading: 5 of 106 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“So like 2 days ago I renewed my subscription for video star. My app was laggy so I ended up updating it and turns outs my subscription got cancelled????? Please help I have no idea what I did wrong” (1★, v15.0.5, 2026-03-28, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 15.2.8 | 6 | 2.50★ | 67% |
| 15.2.7 | 14 | 4.21★ | 36% |
| 15.2.6 | 8 | 3.25★ | 38% |
| 15.2.5 | 37 | 3.16★ | 51% |
| 15.2.4 | 20 | 3.30★ | 50% |
| 15.2.3 | 32 | 3.44★ | 41% |
Versions with fewer than 5 reviews in the sample are left out.
Is Video Star your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 15 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Frontier Design Group, LLC or Apple.
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FAQ
What do Video Star users complain about most?
In 106 English-language 1–3★ App Store reviews from 2026-03-02 to 2026-10-21, the most-mentioned theme was pricing / subscription (53%) and the most-mentioned issue was “ship the most requested feature” (32 reviews).
How many Video Star App Store reviews are negative?
136 of 300 recent reviews (45%) gave 1–3 stars. Average rating in this sample: 3.37★.