Jumpspeak reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Jumpspeak | Language Learning (by Rype, Inc.) from 13 storefronts, dated 7 May 2026 to 22 October 2026. Average rating in this sample: 1.88★. All-time App Store rating: 4.6★ from 16k ratings. 248 reviews (83%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 40 | 13% |
| 4★ | 12 | 4% |
| 3★ | 19 | 6% |
| 2★ | 29 | 10% |
| 1★ | 200 | 67% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 34 | 1.79★ | 85% |
| September 2026 | 44 | 2.07★ | 77% |
| August 2026 | 47 | 1.79★ | 85% |
| July 2026 | 68 | 1.82★ | 85% |
| June 2026 | 71 | 1.92★ | 82% |
| May 2026 | 36 | 1.86★ | 81% |
What 1–3★ reviews mention
218 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Pricing / subscription | 162 | 74% |
| Bugs | 50 | 23% |
| Ads | 27 | 12% |
| Feature requests | 14 | 6% |
| UX / design | 14 | 6% |
| Performance | 9 | 4% |
| Crashes / freezes | 7 | 3% |
A review can mention several themes.
Most-mentioned issues
- Make trials and renewals transparent: 99 of 218 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“Be sure to cancel the automatic renewal until you’re certain that you will continue using the app. I chose a different path after signing up for this and was charged again a year later. I canceled immediately the day I was charged but they refused to refund me and stated that I w…” (1★, v5.4.0, 2026-08-22, US) - Answer support requests: 47 of 218 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“I have tried emailing the support team for half a year trying to get a refund under their 100 day money back guarantee since they overload their AI chat and learning was inferior to Duolinguo, but they never responded. You also can’t cancel your billing unless you contact support…” (1★, v5.3.17, 2026-08-13, AU) - Fix login / account access: 25 of 218 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Horrible app, impossible to login or use, buggy, charged for a subscription I was unable to cancel then refused a refund” (1★, v5.3.17, 2026-08-17, GB) - Improve content quality: 25 of 218 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
“I want to learn Vietnamese, a friend of mine showed me his Spanish version and it actually taught you. So, my mistake, I paid for a year which was almost $90. When I got into Vietnamese, it doesn’t teach you anything. There are no guided lessons. All it does is let you text back…” (1★, v5.3.2, 2026-05-10, US) - Reduce ad frequency and length: 23 of 218 1–3★ reviews. What to do: Cap ads per session, avoid unskippable video, and never show ads in the middle of a core task.
“First of all: paywall, if you don’t pay: you don’t use the app… ok I paid as they promised I’d be fluent in X time. No that is not true! I am now testing the app for about 3 months… not even close to being basic in the language I’m trying to learn! The app gets very hard suddenly…” (1★, v5.3.9, 2026-07-03, CA) - Justify or adjust the price: 15 of 218 1–3★ reviews. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“I’ve tried several apps and found the on boarding for this one to be ridiculous. 15 minutes of saying no to multiple expensive add-ons, which, if I had actually bought them all would bring the price into the hundreds. When I didn’t enjoy the app there was no way to cancel it on t…” (1★, v5.3.4, 2026-05-28, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 5.5.9 | 6 | 1.17★ | 100% |
| 5.5.7 | 17 | 2.18★ | 76% |
| 5.5.6 | 6 | 2.00★ | 83% |
| 5.5.3 | 6 | 1.50★ | 83% |
| 5.5.2 | 5 | 1.20★ | 100% |
| 5.5.1 | 6 | 2.67★ | 67% |
Versions with fewer than 5 reviews in the sample are left out.
Is Jumpspeak your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
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Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 13 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Rype, Inc. or Apple.
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FAQ
What do Jumpspeak users complain about most?
In 218 English-language 1–3★ App Store reviews from 2026-05-07 to 2026-10-22, the most-mentioned theme was pricing / subscription (74%) and the most-mentioned issue was “make trials and renewals transparent” (99 reviews).
How many Jumpspeak App Store reviews are negative?
248 of 300 recent reviews (83%) gave 1–3 stars. Average rating in this sample: 1.88★.