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NordVPN app reviews: what users complain about
We ran AppGripe on 300 of the most recent public App Store reviews of NordVPN: VPN Fast & Secure (VPN, by Nordvpn S.A.) from 3 storefronts, dated 2026-07-14 to 2026-10-22. Average rating in this sample: 2.29★. Its all-time US App Store rating is 4.7★ from 711K ratings. 215 reviews contained a complaint; the biggest theme was bugs (83%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 179 | 83% | 2.5 |
| Pricing / subscription | 80 | 37% | 2.7 |
| Performance | 57 | 27% | 2.5 |
| Feature requests | 30 | 14% | 2.4 |
| UX / design | 20 | 9% | 2.2 |
| Crashes / freezes | 19 | 9% | 2.6 |
| Ads | 6 | 3% | 2.1 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Answer support requests: 29 complaining reviews, avg severity 2.7/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“I paid $49 for a one-year NordVPN subscription specifically because I was traveling internationally and wanted a reliable VPN. Unfortunately, it has been incredibly frustrating. It worked occasionally, but most of the time it would just sit there trying to co…” (1★, v9.14.1, US) - Justify or adjust the price: 27 complaining reviews, avg severity 2.7/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“I specifically researched for the best VPN to use while I’m in Kenya so I can see U.S. programming. And because I was least of reviewers and testimonials I decided to just try the one month subscription. Good thing I did. On my y very first attempt to view Am…” (1★, v9.15.0, US) - Speed up loading: 22 complaining reviews, avg severity 2.5/3. What to do: Profile cold start and the slowest screens on older devices; cache content.
“Nord VPN recently had an app update to include more states in the US and possibly elsewhere. Whatever was done it completely messed up the speed of the service. Now, browser windows in Safari take over five minutes to load, or the page doesn’t fully load all t…” (1★, v9.16.0, US) - Fix login / account access: 22 complaining reviews, avg severity 2.4/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“We can not connect with our account. Apple says to get in touch with you. After we updated the issue started. You emailed me with my existing account but still we can not connect. We already paid in full don’t ask me to pay again. My Apple TV works. But My I…” (1★, v9.10.0, CA) - Soften the redesign backlash: 20 complaining reviews, avg severity 2.4/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“They changed something a few months back and the connection & disconnection behaviour on iPhone is absolute junk now. Connects when I don’t want it to all the time, and when I turn it off from the control panel it turns itself back on. I’m looking for a replac…” (1★, v9.15.0, CA) - Make trials and renewals transparent: 16 complaining reviews, avg severity 2.5/3. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“I paid over $30 for NordVPN expecting a reliable service, particularly because I needed it to work in Iran where internet access is heavily filtered. Unfortunately, the application did not work reliably for bypassing the government’s internet restrictions. Wh…” (1★, v9.13.0, CA)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 10.12.0 | 8 | 4.0 | 25% |
| 10.11.0 | 3 | 2.7 | 67% |
| 9.16.0 | 21 | 2.6 | 71% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in NordVPN?
In 300 recent App Store reviews (2026-07-14 to 2026-10-22), the most common complaint theme was bugs (83% of complaining reviews), and the top specific issue was “answer support requests” (29 reviews).
How many NordVPN reviews are negative?
215 of 300 recent reviews (72%) contained a complaint. Average rating in this sample: 2.29★. Its all-time US App Store rating is 4.7★ from 711K ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Nordvpn S.A..
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