Atom Bank reviews: what App Store users complain about
We classified the 500 most recent App Store reviews of Atom bank (by Atom Bank plc) from 1 storefronts, dated 24 November 2022 to 21 October 2026. Average rating in this sample: 4.26★. All-time rating in the UK App Store: 4.8★ from 71k ratings. 90 reviews (18%) contained a complaint; the biggest theme was bugs (71% of complaining reviews).
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 368 | 74% |
| 4★ | 31 | 6% |
| 3★ | 24 | 5% |
| 2★ | 19 | 4% |
| 1★ | 58 | 12% |
Complaint themes
| Theme | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 64 | 71% | 2.3 |
| Feature requests | 31 | 34% | 1.8 |
| UX / design | 22 | 24% | 2.1 |
| Crashes / freezes | 7 | 8% | 2.7 |
| Performance | 7 | 8% | 2.2 |
| Pricing / subscription | 5 | 6% | 2.2 |
A review can count in several themes, so shares add up to more than 100%.
Top issues, ranked by reviews × severity
- Fix login / account access: 54 complaining reviews, avg severity 2.3/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“App is buggy, to the extend that I’m not even able to log in to the app. When I leave the app to go get the code from my email, the process starts over again when I head back to the app. I have spent my entire career working inFinTech, and I can guarantee that…” (1★, v3.34.01, 2024-12-17, GB) - Answer support requests: 9 complaining reviews, avg severity 2.5/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Shame on you if you don’t want interruptions and turn off notifications. This app will nag you to death to turn them back on. Like a child who won’t take no for an answer. Customer service didn’t help. The nag to allow notifications cannot be turned off. So if…” (1★, v3.28.00, 2024-07-31, GB) - Simplify navigation: 8 complaining reviews, avg severity 2.1/3. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“Disappointingly complicated to find interest rates to information to make a logical decision when renewing an ISA. Atom seem to have started echoing the big banks in hiding information from their users” (1★, v3.47.00, 2025-12-04, GB) - Stop data / progress loss: 5 complaining reviews, avg severity 2.6/3. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“Tried setting up an account 3 times. Lost progress each time and started again. Waste of time. I’ll look elsewhere” (1★, v3.17.00, 2023-02-10, GB) - Ship the most requested feature: 6 complaining reviews, avg severity 1.7/3. What to do: Read the quotes below for the exact request; consider a public roadmap.
“Really good app. And great savings accounts. It I really wish the app supported landscape orientation on iPad. Nobody uses their iPad in portrait mode, especially now the Face ID camera is located on the landscape orientation. Please update app to support land…” (3★, v3.34.01, 2024-12-24, GB)
Rating by app version
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 3.59.00 | 12 | 4.3 | 17% |
| 3.57.01 | 8 | 4.1 | 0% |
| 3.56.02 | 17 | 3.4 | 29% |
Versions with fewer than 5 reviews in the sample are left out.
Is Atom Bank your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 1 storefronts merged, up to 500 reviews), then each review was classified by an AI model into 7 themes and 18 specific issues with a severity of 0–3; individual labels can be wrong, so check the quotes. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Atom Bank plc or Apple.
Compare Atom Bank with rivals
More reports on indie and small-team apps
- Chip reviews (53% of 500 recent App Store reviews with a complaint)
- Emma reviews (64% of 500 recent App Store reviews with a complaint)
- Finanzguru reviews (66% of 500 recent App Store reviews with a complaint)
- Finary reviews (40% of 500 recent App Store reviews with a complaint)
- Goodbudget reviews (53% of 500 recent App Store reviews with a complaint)
- Linxo reviews (73% of 500 recent App Store reviews with a complaint)
- PocketGuard reviews (68% of 500 recent App Store reviews with a complaint)
- Clarity reviews (23% of 500 recent App Store reviews with a complaint)
All indie and small-team app reports · All app complaint reports
FAQ
What do users complain about most in Atom Bank?
In the 500 most recent App Store reviews (2022-11-24 to 2026-10-21), the most common complaint theme was bugs (71% of complaining reviews), and the top specific issue was “fix login / account access” (54 reviews).
How many Atom Bank App Store reviews are negative?
90 of 500 recent reviews (18%) contained a complaint. Average rating in this sample: 4.26★.