PocketGuard reviews: what App Store users complain about
We classified the 500 most recent App Store reviews of PocketGuard - Budget App (by PocketGuard, Inc.) from 3 storefronts, dated 23 November 2021 to 19 October 2026. Average rating in this sample: 2.69★. All-time rating in the US App Store: 4.6★ from 8k ratings. 338 reviews (68%) contained a complaint; the biggest theme was bugs (74% of complaining reviews).
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 127 | 25% |
| 4★ | 48 | 10% |
| 3★ | 60 | 12% |
| 2★ | 75 | 15% |
| 1★ | 190 | 38% |
Complaint themes
| Theme | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 249 | 74% | 2.5 |
| Pricing / subscription | 166 | 49% | 2.5 |
| Feature requests | 131 | 39% | 2.2 |
| UX / design | 46 | 14% | 2.5 |
| Performance | 43 | 13% | 2.4 |
| Crashes / freezes | 23 | 7% | 2.8 |
| Ads | 2 | 1% | 2.4 |
A review can count in several themes, so shares add up to more than 100%.
Top issues, ranked by reviews × severity
- Stop data / progress loss: 112 complaining reviews, avg severity 2.4/3. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“I switched to PocketGuard after Mint closed down, and had high hopes for the app. Indeed their basic month-to-month budgeting tools function well, can be automated to a decent extent, and provide useful insights about where you are in the month. The two issues…” (3★, v5.15, 2025-06-07, US) - Answer support requests: 83 complaining reviews, avg severity 2.6/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“I really like this app, however, getting any assistance from customer support seems almost impossible. After telling it to not use one of our accounts and to ignore it, it continued to use items from that account in our budget and planning. I contacted support…” (3★, v5.7, 2024-07-31, US) - Fix login / account access: 76 complaining reviews, avg severity 2.6/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I had to create an account on my phone so I could use the apple account connection, otherwise the app would not accept the SMS verification code and just displayed a loading spinner. The same thing occurs on the desktop version whether attempting with a passwo…” (2★, v5.13.1, 2025-03-13, US) - Justify or adjust the price: 59 complaining reviews, avg severity 2.5/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“I downloaded the app hoping to just pay a one time fee with no subscription. As it is advertised in their app page. Web search’s turn up that they’re doing A/B price testing and playing around with subscriptions and pricing models. I’m good off that. I’ll be…” (2★, v5.4, 2024-01-17, US) - Improve content quality: 36 complaining reviews, avg severity 2.4/3. What to do: Review the content areas users name; add a "report a problem" button on content.
“I love using PocketGuard for tracking my day to day spending and making sure I have enough to cover my bills. It’s fairly intuitive and is better for day to day tracking than things like personal capital. However, there are a couple things that don’t work qu…” (4★, v4.24.1, 2022-05-04, US)
Rating by app version
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 5.20.5 | 5 | 2.4 | 60% |
| 5.20.3 | 6 | 1.8 | 83% |
| 5.20.2 | 6 | 3.8 | 67% |
Versions with fewer than 5 reviews in the sample are left out.
Is PocketGuard your app?
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Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 3 storefronts merged, up to 500 reviews), then each review was classified by an AI model into 7 themes and 18 specific issues with a severity of 0–3; individual labels can be wrong, so check the quotes. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with PocketGuard, Inc. or Apple.
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FAQ
What do users complain about most in PocketGuard?
In the 500 most recent App Store reviews (2021-11-23 to 2026-10-19), the most common complaint theme was bugs (74% of complaining reviews), and the top specific issue was “stop data / progress loss” (112 reviews).
How many PocketGuard App Store reviews are negative?
338 of 500 recent reviews (68%) contained a complaint. Average rating in this sample: 2.69★.