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Reply templates for 1-star reviews of dating apps
Copy, then replace the {placeholders} with your real details. Each template names the problem, gives one next step, and never asks for private data in public.
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1. Fake profiles
Thank you for flagging this. Please report the profile from its page (⋯ → Report) so our safety team can remove it. We verify photos and remove {n} suspicious accounts automatically every day.
2. Banned without reason
We're sorry for the confusion. For privacy we can't discuss accounts here. Please appeal at {link} with the email on your account and we'll review the decision.
3. Pay to match
We understand. Free members can match and message without limits; paid plans add {features} but don't change who sees your profile in normal discovery.
4. No matches
Thanks for the feedback. Profiles with 3+ photos and a short bio get far more matches; widening distance or age range also helps. Our tips are at {link}.
Rules that get ratings updated
- Reply within 24–48 hours. Fast replies are when the reviewer is most likely to update their rating. Prioritise 1★ and 2★ reviews that mention a specific bug or charge.
- Open with the specific problem, not a script. Name what they reported ("your ride didn't save") in the first sentence. Generic "We're sorry for any inconvenience" replies read as automated.
- Give one concrete next step. A setting, a version that fixes it, or a support link. Never ask for personal or payment details in a public reply.
- Don't argue or blame the user. Other prospective users read your reply more than the reviewer does. Stay calm even when the review is unfair.
- Close the loop when you fix it. Apple and Google both notify the reviewer when you edit your reply. When the fix ships, update the reply. That's when ratings change.
- Keep it short. 2–4 sentences. App Store replies are limited to about 5,970 characters and Google Play to 350, so Play replies must be tight.
Want replies written for your actual negative reviews instead of templates? The €9 pack reads your latest 1–3★ reviews and writes 20 tailored replies. See a real sample.
See also: why users complain about dating apps · how to reply to negative app reviews.
Free: check your app's reviews 20 ready replies to your real bad reviews – €9 Weekly review monitor – €29/mo
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