What Europeans complain about in 1-star app reviews

Login & account access

• Spanish: inici(?:ar|o de) sesi[oó]n|\bacceder\b|no (?:me )?dej[ao] (?:entrar|acceder)|contraseña|clave (?:de acceso|pin|personal)|\bpin\b|face ?id|huella|biom[eé]tric|c[oó]digo (?:de )?(?:verificaci[oó]n|seguridad|confirmaci[oó]n|sms|otp)|identificar(?:me|se)|\bregistr(?:o|arme|arse)\b
• German: anmeld|einlogg|\bpasswort|kennwort|\bpin\b|face ?id|touch ?id|fingerabdruck|biometri|zugangsdaten|freischalt|registrier|push ?tan|photo ?tan|\btan\b|zwei-faktor|ausgesperrt
• French: \bconnexion|\b(?:me |se )?connecter\b|identifiant|mot de passe|code (?:pin|secret|de s[ée]curit[ée]|de confirmation|de v[ée]rification|sms)|\bpin\b|face ?id|empreinte|biom[ée]tri|authentifi|certicode|s[ée]curipass
• Italian: \baccesso|\baccedere|\baccedo\b|credenziali|\bpin\b|face ?id|impronta|biometri|codice (?:di verifica|otp|sms|di sicurezza)|\bspid\b|\bcie\b|autenticazion|riconoscimento
• Polish: logow|zaloguj|zalogowa|has[łl](?:o|a|em)\b|\bpin\b|face ?id|odcisk|biometri|kod (?:sms|weryfikac|autoryzac)|uwierzyteln|weryfikacj
• English (all): \blog ?in\b|\blogin|\blog(?:ged|s)? (?:me )?out\b|\bsign(?:ed|ing)? ?(?:in|on)\b|\bpassword|verification code|\botp\b|\b2fa\b|two[- ]factor|face ?id|touch ?id|fingerprint|biometric|locked out|can'?t (?:access|get into) (?:my )?account

Crashes & won’t open

• Spanish: se (?:cierra|bloquea|cuelga)|se queda (?:colgad|congelad|pillad|bloquead|en blanco)|no (?:se )?abre|no arranca|pantalla (?:en )?(?:blanc|negr)|se congela
• German: absturz|st[üu]rzt|abgest[üu]rzt|friert|eingefroren|h[äa]ngt (?:sich )?auf|startet nicht|[öo]ffnet (?:sich )?nicht|l[äa]sst sich nicht (?:mehr )?(?:[öo]ffnen|starten)|schwarze[rn]? bildschirm|wei[ßs]e[rn]? bildschirm|schlie[ßs]t sich
• French: \bplante|\bse ferme|ferme toute seule|ne s'ouvre|ne s’ouvre|ne (?:se )?lance|[ée]cran (?:blanc|noir)|reste bloqu|appli(?:cation)? (?:se )?(?:fig|bloqu)
• Italian: si chiude|si blocca|si impalla|impallat|non si apre|non (?:si )?avvia|schermata (?:bianca|nera)|app(?:licazione)? bloccata
• Polish: zawiesza|zawiesi[łl]|wywala|wyrzuca (?:z )?aplikac|zamyka si[eę]|nie (?:chce si[eę] )?otwiera|nie (?:da si[eę] )?uruchomi|nie uruchamia|bia[łl]y ekran|czarny ekran|crashuje|zacina
• English (all): \bcrash|\bfreez|\bfroze|keeps? closing|won'?t (?:open|load|launch|start)|doesn'?t (?:open|load|launch)|black screen|white screen|blank screen|\bstuck on\b

Slow & loading

• Spanish: \blent[ao]s?\b|lentitud|tarda (?:mucho|una eternidad|siglos|demasiado)|carga infinit|se ralentiza|\bcargando\b
• German: langsam|l[äa]dt (?:ewig|ständig|lange)|ladezeit|dauert ewig|ewig lange|\btr[äa]ge\b|ruckel
• French: \blent(?:e|es|s|eur)?\b|met (?:des heures|un temps fou|trop de temps)|\bchargement|\brame\b
• Italian: \blent[aoie]\b|lentezza|caricamento|ci mette (?:troppo|un['’]eternit|una vita)|rallenta|impiega troppo
• Polish: \bwolno|\bwoln[aey]\b|powoln|[łl]aduje si[eę] (?:wieki|d[łl]ugo|w niesko[ńn]czono)|d[łl]ugo si[eę] [łl]aduje|(?<!do)[łl]adowani|\bmuli\b|laguje|zamula
• English (all): \bslow|\blag(?:gy|s|ging)?\b|\bloading|takes forever|\bbuffer|\bsluggish|\btim(?:es|ed) out\b

Broke after an update

• Spanish: (?:desde|tras|despu[eé]s de|con)[^.!?]{0,25}actualizaci[oó]n|(?:[uú]ltima|nueva|reciente) (?:actualizaci[oó]n|versi[oó]n)|actualizaci[oó]n (?:nueva|reciente)
• German: (?:seit|nach)[^.!?]{0,25}(?:update|aktualisierung)|(?:neue|neuen|neuste|neusten|neueste|neuesten|letzte|letzten) (?:update|aktualisierung|version)
• French: (?:depuis|apr[eè]s|avec)[^.!?]{0,25}(?:mise [àa] jour|\bmaj\b|update)|(?:derni[eè]re|nouvelle) (?:mise [àa] jour|maj|version)
• Italian: (?:dopo|dall|con l|da quando)[^.!?]{0,25}aggiornament|(?:ultimo|nuovo|recente) aggiornament|(?:ultima|nuova) versione
• Polish: (?:\bod|\bpo)\b[^.!?]{0,25}(?:aktualizacj|update)|(?:nowa|nowej|ostatnia|ostatniej|najnowsza|najnowszej) (?:aktualizacj|wersj)
• English (all): (?:since|after) (?:the |this |last |latest |recent |new |an? )?(?:update|upgrade)|(?:new|latest|recent|last) update

Customer service

• Spanish: atenci[oó]n (?:al cliente|telef[oó]nica)|servicio (?:al cliente|t[eé]cnico)|\bsoporte\b|no (?:contestan|responden|atienden)|nadie (?:contesta|responde|atiende)|chat ?bot
• German: kundenservice|kundendienst|kundensupport|hotline|\bsupport|service ?(?:team|center|hotline)|keine (?:antwort|r[üu]ckmeldung)|niemand (?:erreichbar|antwortet)|warteschleife|chat ?bot
• French: service client|\bsav\b|\bsupport|conseill[eè]re?|hotline|aucune r[ée]ponse|pas de r[ée]ponse|personne ne r[ée]pond|chat ?bot|injoignable
• Italian: servizio clienti|assistenza|customer care|call center|(?:parlare con|contattare|chiamare) (?:un |l['’])?operatore|nessuna risposta|non rispond|chat ?bot|\bsupporto
• Polish: obs[łl]ug[aiię] klienta|biuro obs[łl]ugi|infolini|konsultant|wsparci[ea]|helpdesk|nikt nie odpowiada|brak odpowiedzi|chat ?bot|czatbot
• English (all): customer (?:service|support|care)|\bsupport team|no (?:response|reply)|never (?:responded|replied|got back|heard back)|\bchat ?bot|\bon hold\b|\brepresentative

Charges, fees & refunds

• Spanish: \bcobr(?:o|os|an|ado|ados|ar|aron|ando|en)\b|comisi[oó]n|comisiones|reembols|devoluci[oó]n|\bfactura|suscripci[oó]n|\bcuota
• German: geb[üu]hr|abgebucht|abbuchung|r[üu]ckerstattung|erstattung|geld zur[üu]ck|\babo\b|abonnement|\brechnung|zu viel berechnet|kontof[üu]hrung
• French: pr[ée]lev|\bfactur|rembours|\bfrais\b|abonnement|d[ée]bit[ée]|commission
• Italian: addebit|commission|rimbors|\bfattur|abbonamento|\bcanone|\bspese\b|pagato due volte
• Polish: op[łl]at|prowizj|zwrot(?:u)? (?:pieni[eę]dzy|[śs]rodk[óo]w|kasy)|obci[aą][żz]|\bfaktur|abonament|naliczy|dop[łl]at
• English (all): \bcharg(?:ed|es|ing)\b|\brefund|\boverchar|double[- ]charg|\bbill(?:ed|ing)\b|\bsubscription|\bauto[- ]?renew|\bfees?\b

Ads & promotions

• Spanish: publicidad|\bpublicitari
• German: werbung|werbe(?:banner|anzeige|einblendung|mail|nachricht)|\breklame
• French: \bpubs?\b|publicit
• Italian: pubblicit
• Polish: reklam
• English (all): \bads\b|\badvert|\bcommercials?\b

Redesign & confusing UI

• Spanish: nueva (?:app|aplicaci[oó]n|interfaz|versi[oó]n)|antigua (?:app|aplicaci[oó]n|versi[oó]n)|poco intuitiv|nada intuitiv|confus
• German: neue (?:app|version|design|oberfl[äa]che)|alte (?:app|version)|un[üu]bersichtlich|umst[äa]ndlich|nicht intuitiv
• French: nouvelle (?:appli|application|version|interface)|ancienne (?:appli|application|version)|pas intuiti|peu intuiti|\bconfus
• Italian: nuova (?:app|applicazione|versione|interfaccia|grafica)|vecchia (?:app|applicazione|versione)|poco intuitiv|confusionari
• Polish: now(?:a|ej|ą) (?:aplikacj|wersj|szat)|star(?:a|ej|ą) (?:aplikacj|wersj)|nieintuicyjn|nieczyteln
• English (all): \bredesign|new (?:design|layout|look|interface|ui)\b|old (?:version|design|layout|app)\b|bring back|\bconfus|\bclutter|hard to (?:find|navigate|use)|not (?:user[- ]friendly|intuitive)|\bunintuitive