Your weekly review monitor – 2026-W43

New 1–3★ reviews from the last 7 days, what changed vs last week, and replies you can paste.

Spotify: Music and Podcasts (App Store)

150 new reviews this week, 30 rated 1–3★, average 4.23★.

Top themes:
Reduce ad frequency and length: 11
Soften the redesign backlash: 6
Ease paywall pressure: 5
Improve content quality: 3
Fix features broken by the latest update: 3

First week: theme shifts and spike alerts start from next Monday.

★☆☆☆☆ “Spotify is genuinely ruining my relationship with music what kinda of controlling corporation decides what songs you listen to when clicking random shuffle. I can not take this anymore I’m hearing the same songs everyday I’ve done everything I could, I’ve bought third party extension that don’t work, but at this point I’m switching to Apple Music because this goes against freedom and creativity. S”
2026-10-20 · v9.1.92

★☆☆☆☆ “WHY when I add a song to my queue and then pull it down in the queue to add it to the rest of the shuffled playlist does the song still disappear once the playlist order reaches it? I often do this with songs I've recently discovered but several updates ago, I was forced to realize how much this feature means to me. Pretty much everything y'all do to this app makes it worse and I don't really ha”
2026-10-20 · v9.1.92

Suggested reply: Thanks for flagging this – it broke in a recent update and we're fixing it. Updating to the next version should restore it.

★★☆☆☆ “Vous poussez de plus en plus les gens vers la version payante avec beaucoup trop de publicités maintenant et fort en plus au point de ne plus pouvoir mettre de casque d'écoute! On ne peux plus écouter nos playlist comme avant vous mettez trop de tounes que vous choisissez! C'est vraiment pas l'fun je vais trouver une autre alternative”
2026-10-20 · v9.1.92

Suggested reply: Thanks for the honest feedback on what's free vs paid – we've shared it with the team and are reviewing it.

Spotify: Music and Podcasts (Google Play)

150 new reviews this week, 55 rated 1–3★, average 3.71★.

Top themes:
Soften the redesign backlash: 15
Reduce ad frequency and length: 13
Justify or adjust the price: 10
Ease paywall pressure: 9
Ship the most requested feature: 6

First week: theme shifts and spike alerts start from next Monday.

★☆☆☆☆ “The new Spotify widget is unusable. It crashes continuously, it is sluggish, and they also removed the back button. please give us back the old (perfectly functional) one.”
2026-10-20 · v9.1.92.3058

Suggested reply: Thanks for telling us what you miss about the old design – we read every comment and are adjusting it.

★☆☆☆☆ “you took out multiple payments of $13.81 I n the same month using my capital one credit card and I put in a dispute in which you owe me $55.24 plus interest,you can not be trusted and I'm canceling services effective Oct 31,2026.”
2026-10-20 · v9.1.92.3058

Suggested reply: Sorry about the unexpected charge. Write to the in-app Help section and we'll help with the refund; we're making renewal dates clearer.

★☆☆☆☆ “Offline playlist is perpetually empty when I want it. you guys cant provide the services you are advertising. Im so sick of paying for an app that NEVER functions like it is supposed to. Don't even bother with customer service. Customer service will just tell you to uninstall the app and reinstall it. STOP TELLING ME I NEED TO REDOWNLOAD YOUR APP, THAT IS LITERALLY THE ONLY FIX THAT YOU GUYS SUGGE”
2026-10-20 · v9.1.92.3058

Suggested reply: Sorry you didn't get an answer. Please write to the in-app Help section – we'll reply personally.

Competitors

Apple Music (Google Play): 67 new 1–3★ of 150. Top: Fix login / account access (9), Improve content quality (8), Fix in-use crashes and freezes (7)

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