# Shopify upsell & bundle app complaints: what 169 bad reviews say > 169 one- and two-star Shopify App Store reviews of 16 Shopify upsell & bundle apps: top complaints, reply rates, worst-hit apps and quotes. Canonical: https://revunda.xyz/shopify/app-complaints/upsell-bundles/ Language: en Last updated: 2026-10-25 169 one- and two-star Shopify App Store reviews with text (141 one-star) of the 16 most-reviewed apps in the Upsell & bundles category, posted 26 Oct 2025 – 25 Oct 2026. **30.8%**Slow or no support **69.8%**got a developer reply (all apps: 43.9%) **29.6%**written within the first week of use ## What merchants complain about in Shopify upsell & bundle apps | Complaint | Share | Reviews | All apps | |---|---|---|---| | Slow or no support | 30.8% | 52 | 31.2% | | Charges & refunds | 17.2% | 29 | 13.9% | | Bugs & broke the store | 16.6% | 28 | 17.9% | | Hard to use or set up | 9.5% | 16 | 9.1% | | Called it a scam or misleading | 8.3% | 14 | 5.8% | | Too expensive for what it does | 4.7% | 8 | 4.7% | | Export, import & migration pain | 4.7% | 8 | 6.4% | | Missing features & limits | 2.4% | 4 | 3.1% | | Slow store & app speed | 1.8% | 3 | 2.7% | | Charged after uninstalling/cancelling | 0.6% | 1 | 1.4% | | Code left after uninstall | 0.6% | 1 | 0.2% | | Price increases & plan changes | 0.6% | 1 | 0.7% | | Sync, orders & inventory errors | 0.6% | 1 | 6.5% | A review can match several themes; 34.3% match none. “All apps” = 2,418 low-star reviews of 192 apps in 12 categories. ## What is different about this category They mention sync, orders & inventory errors (0.6% vs 6.5%) and charged after uninstalling/cancelling (0.6% vs 1.4%) less often than average. ## Shopify upsell & bundle apps by number of bad reviews | App | 1–2★ | Top complaint (5+ reviews) | Replied | |---|---|---|---| | [Kaching Bundles](https://revunda.xyz/shopify/app-bad-reviews/bundle-deals/) | 32 | Slow or no support 31.2% | 46.9% | | ReConvert Post Purchase Upsell | 24 | Charges & refunds 45.8% | 95.8% | | GemPages Landing Page Builder | 20 | Slow or no support 20% | 75% | | Releasit COD Form & Upsells | 20 | Slow or no support 30% | 75% | | PageFly ✦ AI Page Builder | 18 | Slow or no support 55.6% | 100% | | Bundler » Product Bundles App | 14 | Slow or no support 28.6% | 71.4% | | EComposer Landing Page Builder | 9 | Bugs & broke the store 44.4% | 77.8% | | FBP | 9 | Slow or no support 66.7% | 0% | | AOV.ai Bundles Quantity Breaks | 5 | Slow or no support 60% | 100% | | Kaching CartDrawer Cart Upsell | 5 | Slow or no support 40% | 0% | | Frequently Bought Together CBB | 5 | Hard to use or set up 40% | 100% | | Essential Upsell & Cross Sell | 3 | – | 100% | | EasySell COD Form & Upsells | 2 | – | 0% | | Essential Free Shipping Bar | 2 | – | 100% | | Essent Cart Drawer Cart Upsell | 1 | – | 0% | | LayoutHub | 0 | – | – | ## In merchants’ words > “… Support was slow, gave incomplete instructions, and took 5–10 minutes to answer simple questions.” > > Shopify App Store review, Sep 2026 > “Kaching Bundles charged us $149 per month even though we did not use it.” > > Shopify App Store review, Oct 2026 > “I love Kaching bundles, however there was an issue/bug with some of the features where a deal couldn't be published.” > > Shopify App Store review, Aug 2026 > “… How do I request a refund because these apps make it difficult to find.” > > Shopify App Store review, Jul 2026 > “… But its super expensive. $59USD a month is currently $89 CDN a month.” > > Shopify App Store review, Jul 2026 ## Do Shopify upsell & bundle developers reply to bad reviews? 69.8% of these low-star reviews got a reply from the developer, median 9 days after the review (all apps: 43.9%, median 2 days). ## Time on the app before the bad review | Time used | Reviews | Share | |---|---|---| | Under 1 day | 33 | 19.5% | | 1–7 days | 17 | 10.1% | | 8–30 days | 38 | 22.5% | | 1–12 months | 50 | 29.6% | | Over 1 year | 31 | 18.3% | ## What to fix first (our reading of the data) 1. **Slow or no support** (30.8% of reviews): Answer support within one business day and say so in the listing; most of these reviews are written after a ticket went unanswered. 2. **Charges & refunds** (17.2% of reviews): Make charges predictable: show the exact plan and usage price before approval and refund disputed charges quickly. 3. **Bugs & broke the store** (16.6% of reviews): Ship a fix note in the reply to every bug review, and test on a fresh dev store with the most common theme before each release. ## This analysis for your upsell & bundle category, with the top 10 apps AppGap reads the recent 1–3★ merchant reviews of the top ~10 apps in your Shopify App Store category and ranks the complaints they share, with real quotes. One PDF by email within 24–48 h. [Sample PDF](https://revunda.xyz/shopify/sample-product-reviews.pdf) · [AppGap](https://revunda.xyz/shopify/) €19 ~~€39~~ one-off, launch price until 30 Nov 2026 or the first 20 orders. Full refund if we can’t produce a useful report. Other categories: [Marketplaces](https://revunda.xyz/shopify/app-complaints/marketplaces/) · [Email & SMS marketing](https://revunda.xyz/shopify/app-complaints/email-sms-marketing/) · [Dropshipping](https://revunda.xyz/shopify/app-complaints/dropshipping/) · [Product reviews](https://revunda.xyz/shopify/app-complaints/product-reviews/) · [Translation & currency](https://revunda.xyz/shopify/app-complaints/translation-currency/) · [Subscriptions](https://revunda.xyz/shopify/app-complaints/subscriptions/) · [Shipping](https://revunda.xyz/shopify/app-complaints/shipping/) · [Product options & variants](https://revunda.xyz/shopify/app-complaints/product-options-variants/) · [SEO & speed](https://revunda.xyz/shopify/app-complaints/seo-speed/) · [Helpdesk & chat](https://revunda.xyz/shopify/app-complaints/helpdesk-chat/) · [Loyalty & rewards](https://revunda.xyz/shopify/app-complaints/loyalty-rewards/) Data and method: [Shopify review study](https://revunda.xyz/apps/research/shopify-app-review-complaints-2026/) (192 apps, CC BY 4.0 CSV) · [Shopify app bad reviews: what to fix first](https://revunda.xyz/shopify/app-bad-reviews/) · [All categories](https://revunda.xyz/shopify/app-complaints/) ## FAQ ### What do merchants complain about most in Shopify upsell & bundle apps? In 169 one- and two-star Shopify App Store reviews of 16 Shopify upsell & bundle apps (Oct 2025 – Oct 2026), the top complaints were slow or no support (30.8%), charges & refunds (17.2%), bugs & broke the store (16.6%). ### Do Shopify upsell & bundle app developers reply to bad reviews? 69.8% of these low-star reviews got a reply from the developer, median 9 days after the review (all apps: 43.9%, median 2 days). ### Which Shopify upsell & bundle app had the most bad reviews? Kaching Bundles, with 32 one- and two-star reviews in the 12 months to Oct 2026. ### How soon do merchants leave a bad review on a upsell & bundle app? 29.6% of the low-star reviews were written within the first week of use and 18.3% after a year or more. --- Source: Revunda (https://revunda.xyz). Markdown copy of https://revunda.xyz/shopify/app-complaints/upsell-bundles/ for AI assistants; the HTML page is canonical.