# Shopify translation & currency app complaints: what 135 bad reviews say > 135 one- and two-star Shopify App Store reviews of 16 Shopify translation & currency apps: top complaints, reply rates, worst-hit apps and quotes. Canonical: https://revunda.xyz/shopify/app-complaints/translation-currency/ Language: en Last updated: 2026-10-25 135 one- and two-star Shopify App Store reviews with text (113 one-star) of the 16 most-reviewed apps in the Translation & currency category, posted 26 Oct 2025 – 25 Oct 2026. **28.9%**Bugs & broke the store **54.8%**got a developer reply (all apps: 43.9%) **29.6%**written within the first week of use ## What merchants complain about in Shopify translation & currency apps | Complaint | Share | Reviews | All apps | |---|---|---|---| | Bugs & broke the store | 28.9% | 39 | 17.9% | | Slow or no support | 28.9% | 39 | 31.2% | | Charges & refunds | 7.4% | 10 | 13.9% | | Hard to use or set up | 5.9% | 8 | 9.1% | | Too expensive for what it does | 4.4% | 6 | 4.7% | | Called it a scam or misleading | 4.4% | 6 | 5.8% | | Slow store & app speed | 4.4% | 6 | 2.7% | | Export, import & migration pain | 3.7% | 5 | 6.4% | | Missing features & limits | 3.7% | 5 | 3.1% | | Charged after uninstalling/cancelling | 1.5% | 2 | 1.4% | | Price increases & plan changes | 1.5% | 2 | 0.7% | | Sync, orders & inventory errors | 0.7% | 1 | 6.5% | A review can match several themes; 46.7% match none. “All apps” = 2,418 low-star reviews of 192 apps in 12 categories. ## What is different about this category Compared with all 192 apps in the study, translation & currency app reviews mention **slow store & app speed** 1.6× as often (4.4% vs 2.7%); **bugs & broke the store** 1.6× as often (28.9% vs 17.9%). They mention sync, orders & inventory errors (0.7% vs 6.5%) less often than average. ## Shopify translation & currency apps by number of bad reviews | App | 1–2★ | Top complaint (5+ reviews) | Replied | |---|---|---|---| | [Shopify Translate & Adapt](https://revunda.xyz/shopify/app-bad-reviews/translate-and-adapt/) | 40 | Bugs & broke the store 17.5% | 0% | | Transcy | 22 | Bugs & broke the store 59.1% | 100% | | TS | 18 | Slow or no support 11.1% | 100% | | LangShop AI Language Translate | 11 | Slow or no support 45.5% | 100% | | Weglot | 9 | Slow or no support 44.4% | 88.9% | | Hextom AI Translate & Currency | 7 | Slow or no support 57.1% | 0% | | Beast Currency Converter | 5 | Slow or no support 80% | 80% | | T Lab | 4 | – | 25% | | Langwill：AI Language Translate | 4 | – | 100% | | Nova | 3 | – | 0% | | BUCKS Currency Converter PRO++ | 3 | – | 66.7% | | langify | 3 | – | 33.3% | | Translate store | 3 | – | 0% | | MLV Auto Currency Switcher | 2 | – | 100% | | Geolocation & Markets—Selecty | 1 | – | 100% | | MLV Multi Country Pricing | 0 | – | – | ## In merchants’ words > “… This is clearly a bug or, at the very least, a serious inconsistency in how the two systems work together.” > > Shopify App Store review, Sep 2026 > “… Could not even conduct a live chat because the field was hidden behind widgets.” > > Shopify App Store review, Aug 2026 > “… After paying, I found out that the new plan's credits would not be available until the next billing cycle.” > > Shopify App Store review, Jul 2026 > “… The interface is confusing, the setup process is not intuitive, and the app feels full of bugs.” > > Shopify App Store review, Jul 2026 > “Too expensive compared to other similar apps. Their pricing model is thought to grow exponentially.” > > Shopify App Store review, Apr 2026 ## Do Shopify translation & currency developers reply to bad reviews? 54.8% of these low-star reviews got a reply from the developer, median 2.5 days after the review (all apps: 43.9%, median 2 days). ## Time on the app before the bad review | Time used | Reviews | Share | |---|---|---| | Under 1 day | 33 | 24.4% | | 1–7 days | 7 | 5.2% | | 8–30 days | 18 | 13.3% | | 1–12 months | 33 | 24.4% | | Over 1 year | 44 | 32.6% | ## What to fix first (our reading of the data) 1. **Bugs & broke the store** (28.9% of reviews): Ship a fix note in the reply to every bug review, and test on a fresh dev store with the most common theme before each release. 2. **Slow or no support** (28.9% of reviews): Answer support within one business day and say so in the listing; most of these reviews are written after a ticket went unanswered. 3. **Charges & refunds** (7.4% of reviews): Make charges predictable: show the exact plan and usage price before approval and refund disputed charges quickly. ## This analysis for your translation & currency category, with the top 10 apps AppGap reads the recent 1–3★ merchant reviews of the top ~10 apps in your Shopify App Store category and ranks the complaints they share, with real quotes. One PDF by email within 24–48 h. [Sample PDF](https://revunda.xyz/shopify/sample-product-reviews.pdf) · [AppGap](https://revunda.xyz/shopify/) €19 ~~€39~~ one-off, launch price until 30 Nov 2026 or the first 20 orders. Full refund if we can’t produce a useful report. Other categories: [Marketplaces](https://revunda.xyz/shopify/app-complaints/marketplaces/) · [Email & SMS marketing](https://revunda.xyz/shopify/app-complaints/email-sms-marketing/) · [Dropshipping](https://revunda.xyz/shopify/app-complaints/dropshipping/) · [Product reviews](https://revunda.xyz/shopify/app-complaints/product-reviews/) · [Upsell & bundles](https://revunda.xyz/shopify/app-complaints/upsell-bundles/) · [Subscriptions](https://revunda.xyz/shopify/app-complaints/subscriptions/) · [Shipping](https://revunda.xyz/shopify/app-complaints/shipping/) · [Product options & variants](https://revunda.xyz/shopify/app-complaints/product-options-variants/) · [SEO & speed](https://revunda.xyz/shopify/app-complaints/seo-speed/) · [Helpdesk & chat](https://revunda.xyz/shopify/app-complaints/helpdesk-chat/) · [Loyalty & rewards](https://revunda.xyz/shopify/app-complaints/loyalty-rewards/) Data and method: [Shopify review study](https://revunda.xyz/apps/research/shopify-app-review-complaints-2026/) (192 apps, CC BY 4.0 CSV) · [Shopify app bad reviews: what to fix first](https://revunda.xyz/shopify/app-bad-reviews/) · [All categories](https://revunda.xyz/shopify/app-complaints/) ## FAQ ### What do merchants complain about most in Shopify translation & currency apps? In 135 one- and two-star Shopify App Store reviews of 16 Shopify translation & currency apps (Oct 2025 – Oct 2026), the top complaints were bugs & broke the store (28.9%), slow or no support (28.9%), charges & refunds (7.4%). ### Do Shopify translation & currency app developers reply to bad reviews? 54.8% of these low-star reviews got a reply from the developer, median 2.5 days after the review (all apps: 43.9%, median 2 days). ### Which Shopify translation & currency app had the most bad reviews? Shopify Translate & Adapt, with 40 one- and two-star reviews in the 12 months to Oct 2026. ### How soon do merchants leave a bad review on a translation & currency app? 29.6% of the low-star reviews were written within the first week of use and 32.6% after a year or more. --- Source: Revunda (https://revunda.xyz). Markdown copy of https://revunda.xyz/shopify/app-complaints/translation-currency/ for AI assistants; the HTML page is canonical.