# Shopify subscription app complaints: what 131 bad reviews say > 131 one- and two-star Shopify App Store reviews of 16 Shopify subscription apps: top complaints, reply rates, worst-hit apps and quotes. Canonical: https://revunda.xyz/shopify/app-complaints/subscriptions/ Language: en Last updated: 2026-10-25 131 one- and two-star Shopify App Store reviews with text (92 one-star) of the 16 most-reviewed apps in the Subscriptions category, posted 26 Oct 2025 – 25 Oct 2026. **23.7%**Slow or no support **25.2%**got a developer reply (all apps: 43.9%) **8.4%**written within the first week of use ## What merchants complain about in Shopify subscription apps | Complaint | Share | Reviews | All apps | |---|---|---|---| | Slow or no support | 23.7% | 31 | 31.2% | | Charges & refunds | 11.5% | 15 | 13.9% | | Bugs & broke the store | 7.6% | 10 | 17.9% | | Hard to use or set up | 7.6% | 10 | 9.1% | | Missing features & limits | 6.9% | 9 | 3.1% | | Export, import & migration pain | 6.1% | 8 | 6.4% | | Called it a scam or misleading | 3.8% | 5 | 5.8% | | Charged after uninstalling/cancelling | 2.3% | 3 | 1.4% | | Too expensive for what it does | 2.3% | 3 | 4.7% | | Slow store & app speed | 2.3% | 3 | 2.7% | | Price increases & plan changes | 0.8% | 1 | 0.7% | | Sync, orders & inventory errors | 0.8% | 1 | 6.5% | A review can match several themes; 49.6% match none. “All apps” = 2,418 low-star reviews of 192 apps in 12 categories. ## What is different about this category Compared with all 192 apps in the study, subscription app reviews mention **missing features & limits** 2.2× as often (6.9% vs 3.1%). They mention sync, orders & inventory errors (0.8% vs 6.5%) and bugs & broke the store (7.6% vs 17.9%) less often than average. ## Shopify subscription apps by number of bad reviews | App | 1–2★ | Top complaint (5+ reviews) | Replied | |---|---|---|---| | [Shopify Subscriptions](https://revunda.xyz/shopify/app-bad-reviews/shopify-subscriptions/) | 78 | Slow or no support 9% | 0% | | Recharge Subscriptions App | 11 | Slow or no support 54.5% | 90.9% | | Appstle℠ Subscriptions App | 11 | Slow or no support 27.3% | 63.6% | | Seal Subscriptions App | 9 | Slow or no support 22.2% | 66.7% | | Kaching Subscriptions App | 7 | Slow or no support 57.1% | 85.7% | | Bold Subscriptions App | 6 | Slow or no support 50% | 0% | | Joy Subscriptions App | 3 | – | 66.7% | | Subi Subscriptions App | 3 | – | 33.3% | | Loop Subscriptions App | 2 | – | 0% | | PayWhirl Subscriptions | 1 | – | 100% | | Appstle℠ Memberships | 0 | – | – | | Courses Plus | 0 | – | – | | Easy Subscriptions App | 0 | – | – | | Recurpay Subscriptions App | 0 | – | – | | Skio, a Recharge Company | 0 | – | – | | Supr Bundle & Subscription App | 0 | – | – | ## In merchants’ words > “… Shopify support has no clue what they are doing. The widget will NOT embed onto our store.” > > Shopify App Store review, Aug 2026 > “… I turned on the retry credit card if the auth failed. So it retried 10x and left 10 different pending transactions on their credit card statement.” > > Shopify App Store review, Sep 2026 > “… The tags are not working properly. Customers are remaining tagged as active after they cancel.” > > Shopify App Store review, Jun 2026 > “… This has made the communication quite difficult. At this point, we already have many customers using subscriptions through this app, so uninstalling or switching the app is not a practical option for us.” > > Shopify App Store review, Jul 2026 > “… If Subi does not support certain industries, that needs to be made extremely clear before onboarding merchants or giving them early access.” > > Shopify App Store review, Jun 2026 ## Do Shopify subscription developers reply to bad reviews? 25.2% of these low-star reviews got a reply from the developer, median 1 day after the review (all apps: 43.9%, median 2 days). ## Time on the app before the bad review | Time used | Reviews | Share | |---|---|---| | Under 1 day | 6 | 4.6% | | 1–7 days | 5 | 3.8% | | 8–30 days | 15 | 11.5% | | 1–12 months | 62 | 47.3% | | Over 1 year | 43 | 32.8% | ## What to fix first (our reading of the data) 1. **Slow or no support** (23.7% of reviews): Answer support within one business day and say so in the listing; most of these reviews are written after a ticket went unanswered. 2. **Charges & refunds** (11.5% of reviews): Make charges predictable: show the exact plan and usage price before approval and refund disputed charges quickly. 3. **Bugs & broke the store** (7.6% of reviews): Ship a fix note in the reply to every bug review, and test on a fresh dev store with the most common theme before each release. ## This analysis for your subscription category, with the top 10 apps AppGap reads the recent 1–3★ merchant reviews of the top ~10 apps in your Shopify App Store category and ranks the complaints they share, with real quotes. One PDF by email within 24–48 h. [Sample PDF](https://revunda.xyz/shopify/sample-product-reviews.pdf) · [AppGap](https://revunda.xyz/shopify/) €19 ~~€39~~ one-off, launch price until 30 Nov 2026 or the first 20 orders. Full refund if we can’t produce a useful report. Other categories: [Marketplaces](https://revunda.xyz/shopify/app-complaints/marketplaces/) · [Email & SMS marketing](https://revunda.xyz/shopify/app-complaints/email-sms-marketing/) · [Dropshipping](https://revunda.xyz/shopify/app-complaints/dropshipping/) · [Product reviews](https://revunda.xyz/shopify/app-complaints/product-reviews/) · [Upsell & bundles](https://revunda.xyz/shopify/app-complaints/upsell-bundles/) · [Translation & currency](https://revunda.xyz/shopify/app-complaints/translation-currency/) · [Shipping](https://revunda.xyz/shopify/app-complaints/shipping/) · [Product options & variants](https://revunda.xyz/shopify/app-complaints/product-options-variants/) · [SEO & speed](https://revunda.xyz/shopify/app-complaints/seo-speed/) · [Helpdesk & chat](https://revunda.xyz/shopify/app-complaints/helpdesk-chat/) · [Loyalty & rewards](https://revunda.xyz/shopify/app-complaints/loyalty-rewards/) Data and method: [Shopify review study](https://revunda.xyz/apps/research/shopify-app-review-complaints-2026/) (192 apps, CC BY 4.0 CSV) · [Shopify app bad reviews: what to fix first](https://revunda.xyz/shopify/app-bad-reviews/) · [All categories](https://revunda.xyz/shopify/app-complaints/) ## FAQ ### What do merchants complain about most in Shopify subscription apps? In 131 one- and two-star Shopify App Store reviews of 16 Shopify subscription apps (Oct 2025 – Oct 2026), the top complaints were slow or no support (23.7%), charges & refunds (11.5%), bugs & broke the store (7.6%). ### Do Shopify subscription app developers reply to bad reviews? 25.2% of these low-star reviews got a reply from the developer, median 1 day after the review (all apps: 43.9%, median 2 days). ### Which Shopify subscription app had the most bad reviews? Shopify Subscriptions, with 78 one- and two-star reviews in the 12 months to Oct 2026. ### How soon do merchants leave a bad review on a subscription app? 8.4% of the low-star reviews were written within the first week of use and 32.8% after a year or more. --- Source: Revunda (https://revunda.xyz). Markdown copy of https://revunda.xyz/shopify/app-complaints/subscriptions/ for AI assistants; the HTML page is canonical.