# Shopify shipping app complaints: what 128 bad reviews say > 128 one- and two-star Shopify App Store reviews of 16 Shopify shipping apps: top complaints, reply rates, worst-hit apps and quotes. Canonical: https://revunda.xyz/shopify/app-complaints/shipping/ Language: en Last updated: 2026-10-25 128 one- and two-star Shopify App Store reviews with text (114 one-star) of the 16 most-reviewed apps in the Shipping category, posted 26 Oct 2025 – 25 Oct 2026. **45.3%**Slow or no support **64.8%**got a developer reply (all apps: 43.9%) **11.7%**written within the first week of use ## What merchants complain about in Shopify shipping apps | Complaint | Share | Reviews | All apps | |---|---|---|---| | Slow or no support | 45.3% | 58 | 31.2% | | Charges & refunds | 25% | 32 | 13.9% | | Bugs & broke the store | 16.4% | 21 | 17.9% | | Export, import & migration pain | 7.8% | 10 | 6.4% | | Called it a scam or misleading | 7.8% | 10 | 5.8% | | Hard to use or set up | 7% | 9 | 9.1% | | Sync, orders & inventory errors | 6.2% | 8 | 6.5% | | Too expensive for what it does | 5.5% | 7 | 4.7% | | Charged after uninstalling/cancelling | 2.3% | 3 | 1.4% | | Slow store & app speed | 2.3% | 3 | 2.7% | | Missing features & limits | 1.6% | 2 | 3.1% | A review can match several themes; 28.9% match none. “All apps” = 2,418 low-star reviews of 192 apps in 12 categories. ## What is different about this category Compared with all 192 apps in the study, shipping app reviews mention **charges & refunds** 1.8× as often (25% vs 13.9%). ## Shopify shipping apps by number of bad reviews | App | 1–2★ | Top complaint (5+ reviews) | Replied | |---|---|---|---| | [Shiprocket](https://revunda.xyz/shopify/app-bad-reviews/shiprocket/) | 28 | Slow or no support 50% | 78.6% | | ShipStation Orders & Inventory | 24 | Slow or no support 45.8% | 83.3% | | Sendcloud | 13 | Slow or no support 46.2% | 0% | | Packlink PRO Shipping Platform | 10 | Slow or no support 10% | 0% | | Zapiet | 9 | Slow or no support 66.7% | 100% | | Envia Shipping and Fulfillment | 8 | Slow or no support 37.5% | 62.5% | | CWILL Order Tracking | 8 | Slow or no support 37.5% | 75% | | SellerDash | 7 | Too expensive for what it does 42.9% | 71.4% | | Return Prime:Return & Exchange | 7 | Slow or no support 71.4% | 71.4% | | AfterShip Order Tracking | 5 | Slow or no support 80% | 60% | | Shippo | 5 | Slow or no support 60% | 100% | | Bird Pickup & Delivery Date | 2 | – | 100% | | EZLabel | 1 | – | 0% | | PH MultiCarrier Shipping Label | 1 | – | 100% | | EasyRoutes Local Delivery | 0 | – | – | | PH Ship Rate & Track for FedEx | 0 | – | – | ## In merchants’ words > “… Since the transition, I've repeatedly requested support via email, phone, and chat.” > > Shopify App Store review, Oct 2026 > “… For the price being charged, we expect much better reliability, consistent daily updates, and a lasting fix for these delays.” > > Shopify App Store review, Sep 2026 > “… The barcode verification for packing has pretty much eliminated our packing errors, and the ability to set up custom parcels has been great too.” > > Shopify App Store review, Sep 2026 > “I cannot recommend this service to merchants who consider reliable technical support and clear migration assistance important.” > > Shopify App Store review, Oct 2026 > “… After several follow-ups and still no resolution, it’s difficult to maintain the same level of trust in this company and its practices.” > > Shopify App Store review, Sep 2026 ## Do Shopify shipping developers reply to bad reviews? 64.8% of these low-star reviews got a reply from the developer, median 2 days after the review (all apps: 43.9%, median 2 days). ## Time on the app before the bad review | Time used | Reviews | Share | |---|---|---| | Under 1 day | 11 | 8.6% | | 1–7 days | 4 | 3.1% | | 8–30 days | 11 | 8.6% | | 1–12 months | 52 | 40.6% | | Over 1 year | 50 | 39.1% | ## What to fix first (our reading of the data) 1. **Slow or no support** (45.3% of reviews): Answer support within one business day and say so in the listing; most of these reviews are written after a ticket went unanswered. 2. **Charges & refunds** (25% of reviews): Make charges predictable: show the exact plan and usage price before approval and refund disputed charges quickly. 3. **Bugs & broke the store** (16.4% of reviews): Ship a fix note in the reply to every bug review, and test on a fresh dev store with the most common theme before each release. ## This analysis for your shipping category, with the top 10 apps AppGap reads the recent 1–3★ merchant reviews of the top ~10 apps in your Shopify App Store category and ranks the complaints they share, with real quotes. One PDF by email within 24–48 h. [Sample PDF](https://revunda.xyz/shopify/sample-product-reviews.pdf) · [AppGap](https://revunda.xyz/shopify/) €19 ~~€39~~ one-off, launch price until 30 Nov 2026 or the first 20 orders. Full refund if we can’t produce a useful report. Other categories: [Marketplaces](https://revunda.xyz/shopify/app-complaints/marketplaces/) · [Email & SMS marketing](https://revunda.xyz/shopify/app-complaints/email-sms-marketing/) · [Dropshipping](https://revunda.xyz/shopify/app-complaints/dropshipping/) · [Product reviews](https://revunda.xyz/shopify/app-complaints/product-reviews/) · [Upsell & bundles](https://revunda.xyz/shopify/app-complaints/upsell-bundles/) · [Translation & currency](https://revunda.xyz/shopify/app-complaints/translation-currency/) · [Subscriptions](https://revunda.xyz/shopify/app-complaints/subscriptions/) · [Product options & variants](https://revunda.xyz/shopify/app-complaints/product-options-variants/) · [SEO & speed](https://revunda.xyz/shopify/app-complaints/seo-speed/) · [Helpdesk & chat](https://revunda.xyz/shopify/app-complaints/helpdesk-chat/) · [Loyalty & rewards](https://revunda.xyz/shopify/app-complaints/loyalty-rewards/) Data and method: [Shopify review study](https://revunda.xyz/apps/research/shopify-app-review-complaints-2026/) (192 apps, CC BY 4.0 CSV) · [Shopify app bad reviews: what to fix first](https://revunda.xyz/shopify/app-bad-reviews/) · [All categories](https://revunda.xyz/shopify/app-complaints/) ## FAQ ### What do merchants complain about most in Shopify shipping apps? In 128 one- and two-star Shopify App Store reviews of 16 Shopify shipping apps (Oct 2025 – Oct 2026), the top complaints were slow or no support (45.3%), charges & refunds (25%), bugs & broke the store (16.4%). ### Do Shopify shipping app developers reply to bad reviews? 64.8% of these low-star reviews got a reply from the developer, median 2 days after the review (all apps: 43.9%, median 2 days). ### Which Shopify shipping app had the most bad reviews? Shiprocket, with 28 one- and two-star reviews in the 12 months to Oct 2026. ### How soon do merchants leave a bad review on a shipping app? 11.7% of the low-star reviews were written within the first week of use and 39.1% after a year or more. --- Source: Revunda (https://revunda.xyz). Markdown copy of https://revunda.xyz/shopify/app-complaints/shipping/ for AI assistants; the HTML page is canonical.