# Shopify product review app complaints: what 209 bad reviews say > 209 one- and two-star Shopify App Store reviews of 16 Shopify product review apps: top complaints, reply rates, worst-hit apps and quotes. Canonical: https://revunda.xyz/shopify/app-complaints/product-reviews/ Language: en Last updated: 2026-10-25 209 one- and two-star Shopify App Store reviews with text (174 one-star) of the 16 most-reviewed apps in the Product reviews category, posted 26 Oct 2025 – 25 Oct 2026. **28.2%**Slow or no support **67.5%**got a developer reply (all apps: 43.9%) **18.2%**written within the first week of use ## What merchants complain about in Shopify product review apps | Complaint | Share | Reviews | All apps | |---|---|---|---| | Slow or no support | 28.2% | 59 | 31.2% | | Bugs & broke the store | 18.7% | 39 | 17.9% | | Charges & refunds | 15.8% | 33 | 13.9% | | Export, import & migration pain | 13.9% | 29 | 6.4% | | Hard to use or set up | 10% | 21 | 9.1% | | Too expensive for what it does | 6.7% | 14 | 4.7% | | Called it a scam or misleading | 5.3% | 11 | 5.8% | | Missing features & limits | 2.9% | 6 | 3.1% | | Sync, orders & inventory errors | 2.4% | 5 | 6.5% | | Charged after uninstalling/cancelling | 1.9% | 4 | 1.4% | | Slow store & app speed | 1.9% | 4 | 2.7% | | Code left after uninstall | 0.5% | 1 | 0.2% | | Price increases & plan changes | 0.5% | 1 | 0.7% | A review can match several themes; 32.5% match none. “All apps” = 2,418 low-star reviews of 192 apps in 12 categories. ## What is different about this category Compared with all 192 apps in the study, product review app reviews mention **export, import & migration pain** 2.2× as often (13.9% vs 6.4%). They mention sync, orders & inventory errors (2.4% vs 6.5%) less often than average. ## Shopify product review apps by number of bad reviews | App | 1–2★ | Top complaint (5+ reviews) | Replied | |---|---|---|---| | [Judge.me](https://revunda.xyz/shopify/app-bad-reviews/judgeme/) | 62 | Slow or no support 22.6% | 75.8% | | [Loox](https://revunda.xyz/shopify/app-bad-reviews/loox/) | 51 | Charges & refunds 25.5% | 74.5% | | CWILL(Trustoo) Product Reviews | 15 | Bugs & broke the store 26.7% | 73.3% | | Yotpo | 13 | Slow or no support 69.2% | 92.3% | | Okendo | 11 | Slow or no support 54.5% | 9.1% | | REVIEWS.io Product Reviews App | 11 | Slow or no support 54.5% | 36.4% | | Vitals | 10 | Charges & refunds 40% | 100% | | Fera Product Reviews App | 8 | Bugs & broke the store 50% | 37.5% | | Doran Product Reviews App & QA | 7 | Export, import & migration pain 28.6% | 0% | | AG Product Reviews App & UGC | 5 | Slow or no support 40% | 80% | | Ali Reviews | 4 | – | 100% | | Junip Product Reviews App & AI | 4 | – | 0% | | EC | 3 | – | 100% | | Rivyo | 3 | – | 100% | | Reputon Google Reviews | 1 | – | 100% | | Reputon Customer Reviews App | 1 | – | 0% | ## In merchants’ words > “… What shocked me even more was that their support team confirmed in writing that my Paid Plan and the current Free Plan offer exactly the same features.” > > Shopify App Store review, Oct 2026 > “… Their Magento integration did not work as promised, preventing us from emailing customers to request product and store reviews for several months.” > > Shopify App Store review, Oct 2026 > “Downloaded the app and did not activate but still got charged, so I deleted the app and I'm STILL being charged!” > > Shopify App Store review, Sep 2026 > “… I contacted Doran to get a exportable file for my current reviews and they wanted to know why I wanted them.” > > Shopify App Store review, Sep 2026 > “… It is difficult enough to get customer reviews as it is, I do not need my review app fighting me.” > > Shopify App Store review, Sep 2026 ## Do Shopify product review developers reply to bad reviews? 67.5% of these low-star reviews got a reply from the developer, median 4 days after the review (all apps: 43.9%, median 2 days). ## Time on the app before the bad review | Time used | Reviews | Share | |---|---|---| | Under 1 day | 26 | 12.4% | | 1–7 days | 12 | 5.7% | | 8–30 days | 31 | 14.8% | | 1–12 months | 73 | 34.9% | | Over 1 year | 67 | 32.1% | ## What to fix first (our reading of the data) 1. **Slow or no support** (28.2% of reviews): Answer support within one business day and say so in the listing; most of these reviews are written after a ticket went unanswered. 2. **Bugs & broke the store** (18.7% of reviews): Ship a fix note in the reply to every bug review, and test on a fresh dev store with the most common theme before each release. 3. **Charges & refunds** (15.8% of reviews): Make charges predictable: show the exact plan and usage price before approval and refund disputed charges quickly. ## This analysis for your product review category, with the top 10 apps AppGap reads the recent 1–3★ merchant reviews of the top ~10 apps in your Shopify App Store category and ranks the complaints they share, with real quotes. One PDF by email within 24–48 h. [Sample PDF](https://revunda.xyz/shopify/sample-product-reviews.pdf) · [AppGap](https://revunda.xyz/shopify/) €19 ~~€39~~ one-off, launch price until 30 Nov 2026 or the first 20 orders. Full refund if we can’t produce a useful report. Other categories: [Marketplaces](https://revunda.xyz/shopify/app-complaints/marketplaces/) · [Email & SMS marketing](https://revunda.xyz/shopify/app-complaints/email-sms-marketing/) · [Dropshipping](https://revunda.xyz/shopify/app-complaints/dropshipping/) · [Upsell & bundles](https://revunda.xyz/shopify/app-complaints/upsell-bundles/) · [Translation & currency](https://revunda.xyz/shopify/app-complaints/translation-currency/) · [Subscriptions](https://revunda.xyz/shopify/app-complaints/subscriptions/) · [Shipping](https://revunda.xyz/shopify/app-complaints/shipping/) · [Product options & variants](https://revunda.xyz/shopify/app-complaints/product-options-variants/) · [SEO & speed](https://revunda.xyz/shopify/app-complaints/seo-speed/) · [Helpdesk & chat](https://revunda.xyz/shopify/app-complaints/helpdesk-chat/) · [Loyalty & rewards](https://revunda.xyz/shopify/app-complaints/loyalty-rewards/) Data and method: [Shopify review study](https://revunda.xyz/apps/research/shopify-app-review-complaints-2026/) (192 apps, CC BY 4.0 CSV) · [Shopify app bad reviews: what to fix first](https://revunda.xyz/shopify/app-bad-reviews/) · [All categories](https://revunda.xyz/shopify/app-complaints/) ## FAQ ### What do merchants complain about most in Shopify product review apps? In 209 one- and two-star Shopify App Store reviews of 16 Shopify product review apps (Oct 2025 – Oct 2026), the top complaints were slow or no support (28.2%), bugs & broke the store (18.7%), charges & refunds (15.8%). ### Do Shopify product review app developers reply to bad reviews? 67.5% of these low-star reviews got a reply from the developer, median 4 days after the review (all apps: 43.9%, median 2 days). ### Which Shopify product review app had the most bad reviews? Judge.me, with 62 one- and two-star reviews in the 12 months to Oct 2026. ### How soon do merchants leave a bad review on a product review app? 18.2% of the low-star reviews were written within the first week of use and 32.1% after a year or more. --- Source: Revunda (https://revunda.xyz). Markdown copy of https://revunda.xyz/shopify/app-complaints/product-reviews/ for AI assistants; the HTML page is canonical.