# Shopify loyalty & rewards app complaints: what 73 bad reviews say > 73 one- and two-star Shopify App Store reviews of 16 Shopify loyalty & rewards apps: top complaints, reply rates, worst-hit apps and quotes. Canonical: https://revunda.xyz/shopify/app-complaints/loyalty-rewards/ Language: en Last updated: 2026-10-25 73 one- and two-star Shopify App Store reviews with text (57 one-star) of the 16 most-reviewed apps in the Loyalty & rewards category, posted 26 Oct 2025 – 25 Oct 2026. **42.5%**Slow or no support **69.9%**got a developer reply (all apps: 43.9%) **24.7%**written within the first week of use ## What merchants complain about in Shopify loyalty & rewards apps | Complaint | Share | Reviews | All apps | |---|---|---|---| | Slow or no support | 42.5% | 31 | 31.2% | | Bugs & broke the store | 24.7% | 18 | 17.9% | | Charges & refunds | 15.1% | 11 | 13.9% | | Too expensive for what it does | 11% | 8 | 4.7% | | Called it a scam or misleading | 11% | 8 | 5.8% | | Hard to use or set up | 6.8% | 5 | 9.1% | | Export, import & migration pain | 6.8% | 5 | 6.4% | | Missing features & limits | 5.5% | 4 | 3.1% | | Slow store & app speed | 5.5% | 4 | 2.7% | | Charged after uninstalling/cancelling | 1.4% | 1 | 1.4% | | Price increases & plan changes | 1.4% | 1 | 0.7% | | Sync, orders & inventory errors | 1.4% | 1 | 6.5% | A review can match several themes; 26% match none. “All apps” = 2,418 low-star reviews of 192 apps in 12 categories. ## What is different about this category Compared with all 192 apps in the study, loyalty & rewards app reviews mention **too expensive for what it does** 2.3× as often (11% vs 4.7%); **called it a scam or misleading** 1.9× as often (11% vs 5.8%). They mention sync, orders & inventory errors (1.4% vs 6.5%) less often than average. ## Shopify loyalty & rewards apps by number of bad reviews | App | 1–2★ | Top complaint (5+ reviews) | Replied | |---|---|---|---| | UpPromote Affiliate Marketing | 17 | Charges & refunds 41.2% | 64.7% | | Smile | 14 | Slow or no support 50% | 100% | | Rivo | 12 | Slow or no support 41.7% | 8.3% | | Growave | 6 | Slow or no support 33.3% | 100% | | LoyaltyLion Loyalty Program | 6 | Slow or no support 66.7% | 100% | | Rise Gift Cards & Store Credit | 4 | – | 75% | | Yotpo | 4 | – | 50% | | CWILL Loyalty & Referrals | 3 | – | 100% | | BLOY Loyalty Points & Rewards | 2 | – | 100% | | Joy Loyalty Program Rewards | 2 | – | 100% | | Affiliate Marketing ReferrLy | 1 | – | 100% | | Appstle Loyalty Program Reward | 1 | – | 0% | | Casa Loyalty Points & Rewards | 1 | – | 0% | | BON Loyalty Program & Rewards | 0 | – | – | | Essent Loyalty Program Rewards | 0 | – | – | | Referral Candy & Affiliate | 0 | – | – | ## In merchants’ words > “My experience with your customer service has been extremely disappointing.” > > Shopify App Store review, Aug 2026 > “… The platform is buggy, reporting is questionable and the Management team has no morals.” > > Shopify App Store review, Oct 2026 > “Terrible experience Cancelled as wasn't currently using and got charged for 2 more months BEWARE Just remove the app - do not rely on them actually cancelling their end…” > > Shopify App Store review, Aug 2026 > “Disappointing Creator Discovery — Expensive, Poor Filtering, and Wasted Time I installed UpPromote for my Shopify store to build a commission-based affiliate program.” > > Shopify App Store review, Oct 2026 > “Not user-friendly at all. Unless you have a dev, out-of-the-box features don't work or are very glitchy.” > > Shopify App Store review, Dec 2025 ## Do Shopify loyalty & rewards developers reply to bad reviews? 69.9% of these low-star reviews got a reply from the developer, median 1 day after the review (all apps: 43.9%, median 2 days). ## Time on the app before the bad review | Time used | Reviews | Share | |---|---|---| | Under 1 day | 10 | 13.7% | | 1–7 days | 8 | 11% | | 8–30 days | 11 | 15.1% | | 1–12 months | 19 | 26% | | Over 1 year | 25 | 34.2% | ## What to fix first (our reading of the data) 1. **Slow or no support** (42.5% of reviews): Answer support within one business day and say so in the listing; most of these reviews are written after a ticket went unanswered. 2. **Bugs & broke the store** (24.7% of reviews): Ship a fix note in the reply to every bug review, and test on a fresh dev store with the most common theme before each release. 3. **Charges & refunds** (15.1% of reviews): Make charges predictable: show the exact plan and usage price before approval and refund disputed charges quickly. ## This analysis for your loyalty & rewards category, with the top 10 apps AppGap reads the recent 1–3★ merchant reviews of the top ~10 apps in your Shopify App Store category and ranks the complaints they share, with real quotes. One PDF by email within 24–48 h. [Sample PDF](https://revunda.xyz/shopify/sample-product-reviews.pdf) · [AppGap](https://revunda.xyz/shopify/) €19 ~~€39~~ one-off, launch price until 30 Nov 2026 or the first 20 orders. Full refund if we can’t produce a useful report. Other categories: [Marketplaces](https://revunda.xyz/shopify/app-complaints/marketplaces/) · [Email & SMS marketing](https://revunda.xyz/shopify/app-complaints/email-sms-marketing/) · [Dropshipping](https://revunda.xyz/shopify/app-complaints/dropshipping/) · [Product reviews](https://revunda.xyz/shopify/app-complaints/product-reviews/) · [Upsell & bundles](https://revunda.xyz/shopify/app-complaints/upsell-bundles/) · [Translation & currency](https://revunda.xyz/shopify/app-complaints/translation-currency/) · [Subscriptions](https://revunda.xyz/shopify/app-complaints/subscriptions/) · [Shipping](https://revunda.xyz/shopify/app-complaints/shipping/) · [Product options & variants](https://revunda.xyz/shopify/app-complaints/product-options-variants/) · [SEO & speed](https://revunda.xyz/shopify/app-complaints/seo-speed/) · [Helpdesk & chat](https://revunda.xyz/shopify/app-complaints/helpdesk-chat/) Data and method: [Shopify review study](https://revunda.xyz/apps/research/shopify-app-review-complaints-2026/) (192 apps, CC BY 4.0 CSV) · [Shopify app bad reviews: what to fix first](https://revunda.xyz/shopify/app-bad-reviews/) · [All categories](https://revunda.xyz/shopify/app-complaints/) ## FAQ ### What do merchants complain about most in Shopify loyalty & rewards apps? In 73 one- and two-star Shopify App Store reviews of 16 Shopify loyalty & rewards apps (Oct 2025 – Oct 2026), the top complaints were slow or no support (42.5%), bugs & broke the store (24.7%), charges & refunds (15.1%). ### Do Shopify loyalty & rewards app developers reply to bad reviews? 69.9% of these low-star reviews got a reply from the developer, median 1 day after the review (all apps: 43.9%, median 2 days). ### Which Shopify loyalty & rewards app had the most bad reviews? UpPromote Affiliate Marketing, with 17 one- and two-star reviews in the 12 months to Oct 2026. ### How soon do merchants leave a bad review on a loyalty & rewards app? 24.7% of the low-star reviews were written within the first week of use and 34.2% after a year or more. --- Source: Revunda (https://revunda.xyz). Markdown copy of https://revunda.xyz/shopify/app-complaints/loyalty-rewards/ for AI assistants; the HTML page is canonical.