# Shopify dropshipping app complaints: what 298 bad reviews say > 298 one- and two-star Shopify App Store reviews of 16 Shopify dropshipping apps: top complaints, reply rates, worst-hit apps and quotes. Canonical: https://revunda.xyz/shopify/app-complaints/dropshipping/ Language: en Last updated: 2026-10-25 298 one- and two-star Shopify App Store reviews with text (246 one-star) of the 16 most-reviewed apps in the Dropshipping category, posted 26 Oct 2025 – 25 Oct 2026. **38.3%**Slow or no support **69.8%**got a developer reply (all apps: 43.9%) **23.5%**written within the first week of use ## What merchants complain about in Shopify dropshipping apps | Complaint | Share | Reviews | All apps | |---|---|---|---| | Slow or no support | 38.3% | 114 | 31.2% | | Charges & refunds | 26.2% | 78 | 13.9% | | Sync, orders & inventory errors | 15.1% | 45 | 6.5% | | Bugs & broke the store | 10.7% | 32 | 17.9% | | Called it a scam or misleading | 7.7% | 23 | 5.8% | | Export, import & migration pain | 6.7% | 20 | 6.4% | | Hard to use or set up | 5.7% | 17 | 9.1% | | Too expensive for what it does | 3.4% | 10 | 4.7% | | Slow store & app speed | 3.4% | 10 | 2.7% | | Charged after uninstalling/cancelling | 2.7% | 8 | 1.4% | | Missing features & limits | 2.3% | 7 | 3.1% | | Price increases & plan changes | 0.3% | 1 | 0.7% | A review can match several themes; 30.9% match none. “All apps” = 2,418 low-star reviews of 192 apps in 12 categories. ## What is different about this category Compared with all 192 apps in the study, dropshipping app reviews mention **sync, orders & inventory errors** 2.3× as often (15.1% vs 6.5%); **charged after uninstalling/cancelling** 1.9× as often (2.7% vs 1.4%); **charges & refunds** 1.9× as often (26.2% vs 13.9%). ## Shopify dropshipping apps by number of bad reviews | App | 1–2★ | Top complaint (5+ reviews) | Replied | |---|---|---|---| | [Printful](https://revunda.xyz/shopify/app-bad-reviews/printful/) | 55 | Slow or no support 40% | 50.9% | | [AutoDS](https://revunda.xyz/shopify/app-bad-reviews/autods/) | 45 | Charges & refunds 42.2% | 93.3% | | [Printify](https://revunda.xyz/shopify/app-bad-reviews/printify/) | 43 | Slow or no support 44.2% | 65.1% | | [Zendrop](https://revunda.xyz/shopify/app-bad-reviews/zendrop/) | 42 | Charges & refunds 38.1% | 100% | | Syncee Premium AI Dropshipping | 21 | Slow or no support 38.1% | 95.2% | | CJdropshipping | 17 | Slow or no support 52.9% | 0% | | Trendsi | 17 | Slow or no support 35.3% | 82.4% | | Gelato | 16 | Slow or no support 43.8% | 87.5% | | DSers | 11 | Charges & refunds 45.5% | 36.4% | | Dropshipman | 8 | Slow or no support 37.5% | 75% | | Apliiq | 7 | Slow or no support 71.4% | 14.3% | | Zopi | 4 | – | 100% | | EPROLO‑Dropshipping & Branding | 4 | – | 0% | | HyperSKU | 4 | – | 75% | | Reputon Amazon Importer | 4 | – | 50% | | FFOrder Dropshipping | 0 | – | – | ## In merchants’ words > “… More recently, after paying the displayed price for a customer’s ring order, I received a ticket requesting an additional $23.50.” > > Shopify App Store review, Oct 2026 > “… To make matters worse, if you need a refund for their mistakes, you are forced to go through a dispute process that takes weeks—sometimes even months.” > > Shopify App Store review, Oct 2026 > “… I've been slowly reducing my inventory because I no longer trust the platform.” > > Shopify App Store review, Oct 2026 > “… EVERY TIME I get an error. Sometimes is you don’t have enough credit in the wallet.” > > Shopify App Store review, Oct 2026 > “… This distinction is especially important for fashion stores, where multiple sizes and colors are standard.” > > Shopify App Store review, Aug 2026 ## Do Shopify dropshipping developers reply to bad reviews? 69.8% of these low-star reviews got a reply from the developer, median 3 days after the review (all apps: 43.9%, median 2 days). ## Time on the app before the bad review | Time used | Reviews | Share | |---|---|---| | Under 1 day | 34 | 11.4% | | 1–7 days | 36 | 12.1% | | 8–30 days | 64 | 21.5% | | 1–12 months | 85 | 28.5% | | Over 1 year | 79 | 26.5% | ## What to fix first (our reading of the data) 1. **Slow or no support** (38.3% of reviews): Answer support within one business day and say so in the listing; most of these reviews are written after a ticket went unanswered. 2. **Charges & refunds** (26.2% of reviews): Make charges predictable: show the exact plan and usage price before approval and refund disputed charges quickly. 3. **Sync, orders & inventory errors** (15.1% of reviews): Show sync status and errors in the app and alert merchants before orders or stock go wrong. ## This analysis for your dropshipping category, with the top 10 apps AppGap reads the recent 1–3★ merchant reviews of the top ~10 apps in your Shopify App Store category and ranks the complaints they share, with real quotes. One PDF by email within 24–48 h. [Sample PDF](https://revunda.xyz/shopify/sample-product-reviews.pdf) · [AppGap](https://revunda.xyz/shopify/) €19 ~~€39~~ one-off, launch price until 30 Nov 2026 or the first 20 orders. Full refund if we can’t produce a useful report. Other categories: [Marketplaces](https://revunda.xyz/shopify/app-complaints/marketplaces/) · [Email & SMS marketing](https://revunda.xyz/shopify/app-complaints/email-sms-marketing/) · [Product reviews](https://revunda.xyz/shopify/app-complaints/product-reviews/) · [Upsell & bundles](https://revunda.xyz/shopify/app-complaints/upsell-bundles/) · [Translation & currency](https://revunda.xyz/shopify/app-complaints/translation-currency/) · [Subscriptions](https://revunda.xyz/shopify/app-complaints/subscriptions/) · [Shipping](https://revunda.xyz/shopify/app-complaints/shipping/) · [Product options & variants](https://revunda.xyz/shopify/app-complaints/product-options-variants/) · [SEO & speed](https://revunda.xyz/shopify/app-complaints/seo-speed/) · [Helpdesk & chat](https://revunda.xyz/shopify/app-complaints/helpdesk-chat/) · [Loyalty & rewards](https://revunda.xyz/shopify/app-complaints/loyalty-rewards/) Data and method: [Shopify review study](https://revunda.xyz/apps/research/shopify-app-review-complaints-2026/) (192 apps, CC BY 4.0 CSV) · [Shopify app bad reviews: what to fix first](https://revunda.xyz/shopify/app-bad-reviews/) · [All categories](https://revunda.xyz/shopify/app-complaints/) ## FAQ ### What do merchants complain about most in Shopify dropshipping apps? In 298 one- and two-star Shopify App Store reviews of 16 Shopify dropshipping apps (Oct 2025 – Oct 2026), the top complaints were slow or no support (38.3%), charges & refunds (26.2%), sync, orders & inventory errors (15.1%). ### Do Shopify dropshipping app developers reply to bad reviews? 69.8% of these low-star reviews got a reply from the developer, median 3 days after the review (all apps: 43.9%, median 2 days). ### Which Shopify dropshipping app had the most bad reviews? Printful, with 55 one- and two-star reviews in the 12 months to Oct 2026. ### How soon do merchants leave a bad review on a dropshipping app? 23.5% of the low-star reviews were written within the first week of use and 26.5% after a year or more. --- Source: Revunda (https://revunda.xyz). Markdown copy of https://revunda.xyz/shopify/app-complaints/dropshipping/ for AI assistants; the HTML page is canonical.