# WordPress WooCommerce payment plugin complaints: what 72 bad reviews say > 72 one- and two-star WordPress.org reviews of 12 WordPress WooCommerce payment plugins: top complaints, reply rates, worst-hit plugins and quotes. Canonical: https://revunda.xyz/apps/wordpress-plugin-complaints/woocommerce-payments/ Language: en Last updated: 2026-10-25 72 one- and two-star WordPress.org reviews (67 one-star) of the 12 most-installed plugins in the WooCommerce & payments category, posted 26 Oct 2025 – 25 Oct 2026. Combined: 13,100,000+ active installs. **36.1%**Bugs & errors **84.7%**got a developer reply (all plugins: 70.2%) **5.5**bad reviews per million installs (all plugins: 3.5) ## What users complain about in WordPress WooCommerce payment plugins | Complaint | Share | Reviews | All plugins | |---|---|---|---| | Bugs & errors | 36.1% | 26 | 32.5% | | Slow or no support | 23.6% | 17 | 18% | | Broke after an update | 11.1% | 8 | 8.5% | | Charges, renewals & refunds | 9.7% | 7 | 11.1% | | Hard to use or set up | 9.7% | 7 | 9.3% | | Crashed or took down the site | 8.3% | 6 | 5.4% | | Slows the site or heavy | 8.3% | 6 | 8.8% | | Missing features & limits | 6.9% | 5 | 5.9% | | Ads, nags & admin clutter | 5.6% | 4 | 4.5% | | Called it a scam or misleading | 5.6% | 4 | 8% | | Upsell, paywall & pushy Pro version | 5.6% | 4 | 14.9% | | AI features or AI support | 4.2% | 3 | 6.1% | | Conflicts with other plugins or themes | 2.8% | 2 | 1.9% | A review can match several themes; 29.2% match none. “All plugins” = 578 low-star reviews of 138 plugins in 12 categories. ## What is different about this category Compared with all 138 plugins in the study, WooCommerce payment plugin reviews mention **crashed or took down the site** 1.5× as often (8.3% vs 5.4%). They mention upsell, paywall & pushy pro version (5.6% vs 14.9%) less often than average. ## WordPress WooCommerce payment plugins by number of bad reviews | Plugin | 1–2★ | Top complaint (5+ reviews) | Replied | Installs | |---|---|---|---|---| | Google for WooCommerce | 18 | Bugs & errors 44.4% | 100% | 800,000+ | | WooCommerce PayPal Payments | 14 | Bugs & errors 42.9% | 100% | 800,000+ | | WooCommerce | 10 | Slow or no support 50% | 100% | 7,000,000+ | | WooCommerce Stripe Payment Gateway | 9 | Bugs & errors 33.3% | 100% | 700,000+ | | WooPayments | 6 | Slow or no support 50% | 100% | 800,000+ | | Popup Builder & Popup Maker for WordPress | 5 | Charges, renewals & refunds 80% | 0% | 1,000,000+ | | WP Crontrol | 3 | – | 0% | 300,000+ | | Mailchimp for WooCommerce | 3 | – | 100% | 200,000+ | | WooCommerce Legacy REST API | 2 | – | 0% | 400,000+ | | Cart Abandonment Recovery for WooCommerce | 1 | – | 100% | 300,000+ | | PDF Invoices & Packing Slips for WooCommerce | 1 | – | 0% | 300,000+ | | WooCommerce Tax (formerly WooCommerce Shipping & Tax) | 0 | – | – | 500,000+ | ## In users’ words > “This plugin is deeply unstable and possesses too many bugs for live e-commerce environments.” > > WordPress.org review, Sep 2026 > “… Please try reloading the page, or you can get support from the community forums.” > > WordPress.org review, Jul 2026 > “… In version 2.0.0, we are already seeing signs of the unfortunate acquisition by Awesome Motive, whose influence and money reach far and wide.” > > WordPress.org review, Oct 2026 > “Seems like it would be great in theory, but you are bricked from even testing this plugin out by being required to use a credit card to make a FREE account.” > > WordPress.org review, Apr 2026 > “… Setting up shipping categories-zones-costs is a confusing and convoluted nightmare of multiple screens, tabs, and settings.” > > WordPress.org review, Sep 2026 ## Do WordPress WooCommerce payment developers reply to bad reviews? 84.7% of these low-star reviews got a reply from the author or support team, median 1 day after the review (all plugins: 70.2%, median 1 day). ## What to fix first (our reading of the data) 1. **Bugs & errors** (36.1% of reviews): Reply to each bug review with the version that fixes it, and test against the most popular themes and PHP versions. 2. **Slow or no support** (23.6% of reviews): Answer forum threads within a day or two; plugins in this study that replied fast had fewer repeat complaints. 3. **Broke after an update** (11.1% of reviews): Stage releases (beta channel, then gradual) and keep a one-click rollback. ## This breakdown for your plugin Your plugin’s low-star reviews by theme, with quotes and reply rate. Revunda has no self-serve WordPress.org report yet: send the plugin URL and we reply with what we can do. [Request it for my plugin](mailto:hello@revunda.xyz?subject=WordPress%20plugin%20review%20breakdown) [Free App Store review check](https://revunda.xyz/apps/check/) Other categories: [Page builders & blocks](https://revunda.xyz/apps/wordpress-plugin-complaints/page-builders-blocks/) · [Backup & migration](https://revunda.xyz/apps/wordpress-plugin-complaints/backup-migration/) · [SEO](https://revunda.xyz/apps/wordpress-plugin-complaints/seo/) · [Cookies & privacy](https://revunda.xyz/apps/wordpress-plugin-complaints/cookies-privacy/) · [Images, galleries & sliders](https://revunda.xyz/apps/wordpress-plugin-complaints/images-galleries-sliders/) · [Security & anti-spam](https://revunda.xyz/apps/wordpress-plugin-complaints/security-anti-spam/) · [Caching & speed](https://revunda.xyz/apps/wordpress-plugin-complaints/caching-speed/) · [Forms](https://revunda.xyz/apps/wordpress-plugin-complaints/forms/) · [Translation](https://revunda.xyz/apps/wordpress-plugin-complaints/translation/) · [Email & SMTP](https://revunda.xyz/apps/wordpress-plugin-complaints/email-smtp/) · [Analytics](https://revunda.xyz/apps/wordpress-plugin-complaints/analytics/) Data and method: [WordPress review study](https://revunda.xyz/apps/research/wordpress-plugin-review-complaints-2026/) (138 plugins, CC BY 4.0 CSV) · [WordPress plugin 1-star reviews: what to fix first](https://revunda.xyz/apps/wordpress-plugin-1-star-reviews/) · [All categories](https://revunda.xyz/apps/wordpress-plugin-complaints/) ## FAQ ### What do users complain about most in WordPress WooCommerce payment plugins? In 72 one- and two-star WordPress.org reviews of 12 WordPress WooCommerce payment plugins (Oct 2025 – Oct 2026), the top complaints were bugs & errors (36.1%), slow or no support (23.6%), broke after an update (11.1%). ### Do WordPress WooCommerce payment plugin developers reply to bad reviews? 84.7% of these low-star reviews got a reply from the author or support team, median 1 day after the review (all plugins: 70.2%, median 1 day). ### Which WordPress WooCommerce payment plugin had the most bad reviews? Google for WooCommerce, with 18 one- and two-star reviews in the 12 months to Oct 2026. ### How many bad reviews do WooCommerce payment plugins get per million installs? 5.5 low-star reviews per million active installs over 12 months, against 3.5 across all 138 plugins in the study. --- Source: Revunda (https://revunda.xyz). Markdown copy of https://revunda.xyz/apps/wordpress-plugin-complaints/woocommerce-payments/ for AI assistants; the HTML page is canonical.