# WordPress form plugin complaints: what 30 bad reviews say > 30 one- and two-star WordPress.org reviews of 12 WordPress form plugins: top complaints, reply rates, worst-hit plugins and quotes. Canonical: https://revunda.xyz/apps/wordpress-plugin-complaints/forms/ Language: en Last updated: 2026-10-25 30 one- and two-star WordPress.org reviews (25 one-star) of the 12 most-installed plugins in the Forms category, posted 26 Oct 2025 – 25 Oct 2026. Combined: 19,600,000+ active installs. **33.3%**Bugs & errors **76.7%**got a developer reply (all plugins: 70.2%) **1.5**bad reviews per million installs (all plugins: 3.5) ## What users complain about in WordPress form plugins | Complaint | Share | Reviews | All plugins | |---|---|---|---| | Bugs & errors | 33.3% | 10 | 32.5% | | Slow or no support | 23.3% | 7 | 18% | | Broke after an update | 13.3% | 4 | 8.5% | | Charges, renewals & refunds | 10% | 3 | 11.1% | | Crashed or took down the site | 10% | 3 | 5.4% | | Upsell, paywall & pushy Pro version | 10% | 3 | 14.9% | | Hard to use or set up | 6.7% | 2 | 9.3% | | Missing features & limits | 6.7% | 2 | 5.9% | | AI features or AI support | 3.3% | 1 | 6.1% | | Ads, nags & admin clutter | 3.3% | 1 | 4.5% | | Slows the site or heavy | 3.3% | 1 | 8.8% | A review can match several themes; 43.3% match none. “All plugins” = 578 low-star reviews of 138 plugins in 12 categories. ## What is different about this category They mention called it a scam or misleading (0% vs 8%) and slows the site or heavy (3.3% vs 8.8%) less often than average. ## WordPress form plugins by number of bad reviews | Plugin | 1–2★ | Top complaint (5+ reviews) | Replied | Installs | |---|---|---|---|---| | WPForms | 11 | Slow or no support 18.2% | 81.8% | 5,000,000+ | | Contact Form 7 | 5 | Bugs & errors 80% | 0% | 10,000,000+ | | Fluent Forms | 3 | – | 100% | 800,000+ | | Forminator Forms | 3 | – | 100% | 600,000+ | | Ninja Forms | 3 | – | 100% | 500,000+ | | Formidable Forms | 2 | – | 100% | 300,000+ | | MetForm | 1 | – | 100% | 600,000+ | | SureForms | 1 | – | 100% | 500,000+ | | Redirection for Contact Form 7 | 1 | – | 100% | 200,000+ | | Database Addon for Contact Form 7 | 0 | – | – | 600,000+ | | CMB2 | 0 | – | – | 300,000+ | | ReCaptcha v2 for Contact Form 7 | 0 | – | – | 200,000+ | ## In users’ words > “An update broke 5 of our clients sites (without even downloading the update).” > > WordPress.org review, Oct 2026 > “First off I’ve tried to explore this issue with the support process, all I seem to get in response it a bot.” > > WordPress.org review, May 2026 > “The latest auto-update of your plugin broke my website because the new version suddenly requires PHP 8.3, while my site was running on PHP 8.0.” > > WordPress.org review, Oct 2026 > “… I got money back, but now when you try to open the form you get a complete block.” > > WordPress.org review, Aug 2026 > “First, I’m not against freemium plugins; I’ve actually purchased several.” > > WordPress.org review, Aug 2026 ## Do WordPress form developers reply to bad reviews? 76.7% of these low-star reviews got a reply from the author or support team, median 1 day after the review (all plugins: 70.2%, median 1 day). ## What to fix first (our reading of the data) 1. **Bugs & errors** (33.3% of reviews): Reply to each bug review with the version that fixes it, and test against the most popular themes and PHP versions. 2. **Slow or no support** (23.3% of reviews): Answer forum threads within a day or two; plugins in this study that replied fast had fewer repeat complaints. 3. **Broke after an update** (13.3% of reviews): Stage releases (beta channel, then gradual) and keep a one-click rollback. ## This breakdown for your plugin Your plugin’s low-star reviews by theme, with quotes and reply rate. Revunda has no self-serve WordPress.org report yet: send the plugin URL and we reply with what we can do. [Request it for my plugin](mailto:hello@revunda.xyz?subject=WordPress%20plugin%20review%20breakdown) [Free App Store review check](https://revunda.xyz/apps/check/) Other categories: [Page builders & blocks](https://revunda.xyz/apps/wordpress-plugin-complaints/page-builders-blocks/) · [Backup & migration](https://revunda.xyz/apps/wordpress-plugin-complaints/backup-migration/) · [WooCommerce & payments](https://revunda.xyz/apps/wordpress-plugin-complaints/woocommerce-payments/) · [SEO](https://revunda.xyz/apps/wordpress-plugin-complaints/seo/) · [Cookies & privacy](https://revunda.xyz/apps/wordpress-plugin-complaints/cookies-privacy/) · [Images, galleries & sliders](https://revunda.xyz/apps/wordpress-plugin-complaints/images-galleries-sliders/) · [Security & anti-spam](https://revunda.xyz/apps/wordpress-plugin-complaints/security-anti-spam/) · [Caching & speed](https://revunda.xyz/apps/wordpress-plugin-complaints/caching-speed/) · [Translation](https://revunda.xyz/apps/wordpress-plugin-complaints/translation/) · [Email & SMTP](https://revunda.xyz/apps/wordpress-plugin-complaints/email-smtp/) · [Analytics](https://revunda.xyz/apps/wordpress-plugin-complaints/analytics/) Data and method: [WordPress review study](https://revunda.xyz/apps/research/wordpress-plugin-review-complaints-2026/) (138 plugins, CC BY 4.0 CSV) · [WordPress plugin 1-star reviews: what to fix first](https://revunda.xyz/apps/wordpress-plugin-1-star-reviews/) · [All categories](https://revunda.xyz/apps/wordpress-plugin-complaints/) ## FAQ ### What do users complain about most in WordPress form plugins? In 30 one- and two-star WordPress.org reviews of 12 WordPress form plugins (Oct 2025 – Oct 2026), the top complaints were bugs & errors (33.3%), slow or no support (23.3%), broke after an update (13.3%). ### Do WordPress form plugin developers reply to bad reviews? 76.7% of these low-star reviews got a reply from the author or support team, median 1 day after the review (all plugins: 70.2%, median 1 day). ### Which WordPress form plugin had the most bad reviews? WPForms, with 11 one- and two-star reviews in the 12 months to Oct 2026. ### How many bad reviews do form plugins get per million installs? 1.5 low-star reviews per million active installs over 12 months, against 3.5 across all 138 plugins in the study. --- Source: Revunda (https://revunda.xyz). Markdown copy of https://revunda.xyz/apps/wordpress-plugin-complaints/forms/ for AI assistants; the HTML page is canonical.