Do Shopify app developers reply to bad reviews?Do Shopify app developers reply to bad reviews?Share of low-star reviews with a public developer reply · 26 Oct 2025 – 25 Oct 2026SEO & speed86.7%Helpdesk & chat85.1%Loyalty & rewards69.9%Upsell & bundles69.8%Dropshipping69.8%Product reviews67.5%Shipping64.8%Translation & currency54.8%Product options & variants47.6%Email & SMS marketing30.9%Subscriptions25.2%Marketplaces5.5%Source: Revunda study of 2,418 low-star Shopify app reviews (2026) · CC BY 4.0revunda.xyz/apps/research/shopify-app-review-complaints-2026/revunda.xyzRevunda study of 2,418 low-star Shopify app reviews (2026)